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Job Description

Insight Global is assisting a client in identifying a hands-on Infrastructure Operations Manager to lead a highly technical team responsible for the full lifecycle of compute, storage, backup, and disaster recovery operations. This role is ideal for candidates who thrive in an in-house, data center-focused environment and are passionate about operational excellence, technical innovation, and continuous improvement.

Key Responsibilities

• Lead a team of 4 onshore and 2 offshore engineers in day-to-day operations, solutioning, design, and execution of infrastructure projects.

• Oversee all aspects of compute, storage, backup, and disaster recovery, with 80% of workloads on-premises.

• Direct responsibility for provisioning, racking, and swapping hardware in data centers.

• Maintain and optimize a 100% virtualized VMware environment (latest version required).

• Manage Dell hardware for compute, storage, and backup.

• Ensure operational excellence: 60-65% daily operations (ServiceNow requests, incident/change management), 20-25% operational enhancements, 10% innovation.

• Own the run and operations of the environment, with some involvement in design and engineering.

• No outsourcing—team executes all work internally.

• Support quarterly data center visits (Houston, Alpharetta).

• Comfortable with on-call escalation and incident response.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8-10 years of hands-on infrastructure experience.

• Deep expertise in computer storage, backup, and disaster recovery.

• Proven experience with VMware (latest version, large-scale virtualized environments).

• SCCM experience for vulnerability and risk management (patching, maintenance).

• Demonstrated ability to optimize operational processes and drive enhancements.

• Comfortable with hands-on technical work, including hardware provisioning and troubleshooting.

• Strong familiarity with Dell hardware and products.

• Experience or desire to lead small, technical teams (not focused on broad management).

• Strong communication and organizational skills. • Experience with ServiceNow or similar ITSM platforms.

• Exposure to quarterly data center operations and travel.

• Ability to identify and implement operational improvements and innovations.