• ACV Re-engagement Counselor

    SCI Shared Resources, LLC (Westminster, CA)


    Our associates celebrate lives. We celebrate our associates.

     

    We are seeking an Aftercare Visit (ACV) Specialist to serve as the dedicated connection between our stand-alone mortuaries and the families we support. In this role, you will focus on what matters most: building meaningful, compassionate relationships with families following their time of need, offering guidance, and discussing resources that help protect their future.

     

    As an ACV Specialist, you will be the primary point of contact for all aftercare services, providing exceptional post-service support and ensuring every family receives the care, clarity, and respect they deserve. You will proactively schedule After Care Visit appointments and communicate the importance of pre-planning by presenting our Personal Planning Guides.

    JOB RESPONSIBILITIES

    + Serve as the key point of contact for all aftercare at-need cases, including call-in and walk-in families

    + Provide exceptional post-service support and consistent follow-through

    + Proactively schedule and conduct After Care Visit appointments

    + Educate families on the value of pre-planning using our Personal Planning Guides

    Ideal Qualifications

    + Experience in Family Service or Pre-Arranged Funeral Planning

    + Demonstrated ability to provide compassionate care while meeting sales goals

    + Self-motivated professional with strong communication skills

    + Familiarity with Salesforce and other internal systems to manage client activity

    MINIMUM** **Requirements

    Education

    + High School Diploma or equivalent

    Licenses

    + Ability to obtain and maintain insurance license as required by state/province

    + Current state/province issued driver’s license with an acceptable driving record

    Experience

    + Sales or Customer experience preferred

    + Previous experience with Customer Relationship Management (CRM) sales systems preferred

    Knowledge, Skills and Abilities

    + Proficient computer skills including MS office suite

    + Proficient computer skills with CRM and Social Networking Apps preferred

    + Professional demeanor and communication skills

    + Bilingual, knowledge of another language preferred

    + Professional attire required when meeting with clients or representing the company

    + Available to work evenings and weekends

     

    Work CONDITIONS

    Work Environment

    + Work indoors during all seasons and weather conditions

    + Comply with Corporate dress code policy

    Work Postures

    + Sitting continuously for many hours per day, up to 6 hours per day

    Physical Demands

    + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

    Work Hours

    + Working beyond “standard” hours as the need arises

    \#SCI

    Compensation:

    Salary:

    $18.00\hour ($45,000 - $100,000 annualized targeted first year earnings)

    Benefits:

    Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

     

    Postal Code: 92683

     

    Category (Portal Searching): Sales

     

    Job Location: US-CA - Westminster

     

    Job Profile ID: S00158

     

    Time Type: Full time

     

    Location Name: Peek Family Crematory