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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

Schedule:** **Part-Time /** **Shift:** **Day Weekends (24hr: 6:45a.m.- 7:15p.m.)

**The community you'll be caring for:** AdventHealth Orlando

+ Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

+ Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

+ AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

+ We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you'll contribute:

The CxC **Virtual Care Nurse** coordinates care, educates clients, and provides protocol-driven interventions within the scope of practice that have direct influence on clinical and whole health outcomes. It is a dynamic and systemic collaborative approach to providing and coordinating health care services to a defined population across the continuum. Responsibilities include virtual assessment of healthcare needs, collaboration, and coordination with health care providers, and development of a plan of care with accurate documentation of these activities. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The nurse reports to department leadership and maintains a working knowledge of service offerings, service workflows, and technologies necessary to perform all job functions. Certified interpreter (Spanish) - Preferred

The value you'll bring to the team:

+ Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.

+ Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.

+ Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.

+ Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.

+ Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.

+ Utilizes proper escalations when issues arise.

+ Adheres to all established workflows, scripting, and department greetings.

+ Documents all interactions and consistently updates consumer records in the relevant technology system(s).

+ Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.

Qualifications

The expertise and experiences you'll need to succeed** **:

Required:

+ Associate's degree in nursing

+ Multistate Registered Nurse (RN) License

+ Strong attention to detail and ability to take initiative to resolve inquiries and issues

+ Demonstrated personal commitment to promoting and providing excelled customer service

+ Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues

+ Exhibits desire to continuously learn, improve service delivery, and work in a team environment

+ Ability to listen and document notes simultaneously

+ Maintains high energy and positive attitude

+ Adapts quickly to change and balances multiple priorities in a fast-paced environment

+ Demonstrates regular, consistent and punctual attendance

+ Effective communicator in English, both orally and in writing

+ Ability to type at a speed of 45 words per minute, at minimum

+ Proficiency in Microsoft Suite programs and Adobe

+ Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Experience

**Organization:** AdventHealth Orlando

**Schedule:** Part-time

**Shift:** 1 - Day

**Req ID:** 25033842

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.