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Human Resources Service Center Specialist

**Location:** Buffalo General Medical Center

**Location of Job** : US:NY:Buffalo

**Work Type** : Full-Time

Shift 1

Job Description

The Human Resources Service Center (HRSC) is an important centralized resource providing Tier 1 customer service support to our employees and leaders related to the following Centers of Excellence (COE): Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, HRIS and Learning and Performance. The HRSC will serve as the "front Door" to enhance the employee experience with items such as navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs. The Human Resources Service Center Specialist (HRSC Specialist)) will be responsible for delivering exceptional Tier 1 customer service across a wide breadth of HR functional COEs to employees and leaders, acting as a liaison to COEs for Tier 2 and Tier 3 support escalation as needed to ensure items are addressed timely. The HRSC Specialist will work under the direction of a supervisor to ensure Tier 1 HR service delivery is consistent and of high quality.

Education And Credentials

Associate degree in Human Resources, Business or related field required. Bachelor's degree Human Resources, Business or related field preferred.

Experience

1 year of experience in Human Resources related field required. 1 year of experience in a customer facing and service related role required. Experience in using of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required. Experience in Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required. Must be organized and able to multi-task required. Must be able to work a non-traditional schedule to accommodate multiplies shifts. Example 7 am - 4 pm or 11 am - 7pm required.

Working Conditions

Job Details

Department: KH Benefits

Standard Hours Bi-Weekly: 75.00

Weekend/Holiday Requirement: No

On Call Required: No

With Rotation:

**Scheduled Work Hours:** 8 am - 4pm

Work Arrangement: Hybrid

Union Code: N00 - Non Union KH

Requisition ID#: 12650

Grade: HR208

Pay Frequency: Bi-Weekly

**Salary Range:** $22.65 -$31.15

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

_Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_

**Position** Human Resources Service Center Specialist

**Location** US:NY:Buffalo or Hybrid | Clerical | Full-Time

**Req ID** null

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.