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Description

We're seeking an experienced, impactful Senior IT leader to join our IT Services Leadership team to drive global strategic, transformative service & product initiatives leveraging emerging AL technologies; shaping the future of and delighting how Amazonians receive IT Support for End Use Compute.

Key job responsibilities

KEY RESPONSIBILITIES:

• Lead development and implementation of IT Service EUC support mechanisms and product strategies, leveraging AI to transform IT Service Delivery; the role requires working closely with IT Support Engineering teams (Virtual and Field), AI and Tooling Technical Product and Engineering Managers, and Program management teams.

• Leadership in the end-to-end service delivery and supporting product development lifecycle, from conception through launch and post-launch optimization

• Develop and maintain service/ product roadmaps aligned with business objectives and customer needs

• Lead and collaborate with cross-functional teams in transformation and change

• Navigate complex global organizational dynamics

• Define and analyze metrics that inform the success of future services and products associated for IT Support

• Keep abreast of and access IT Service industry trends, identifying future opportunities for support, product innovation and improvement for IT Support.

• Manage dependencies across teams and drive execution of technical initiatives enhancing IT service delivery effectiveness

• Champion the adoption of emerging technologies for service delivery applications, particularly in AI.

About the team

The organization's primary mission is to strive for IT systems to "Just Work," enabling Amazonians to focus on their core responsibilities without technology disruption. When issues arise, the team serves as a rapid response safety net, ensuring timely resolution.

Basic Qualifications

- Bachelor's degree

- 10+ years of end to end product delivery experience

- 10+ years of product or program management, product marketing, business development or technology experience

- 10+ years of technical product or program management experience

- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

- Experience working directly with Engineers on product enhancements

- Experience in project management methodologies, business analysis, or process improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $161,900/year in our lowest geographic market up to $279,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.