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Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

To compile, research, analyze, and document data, requirements, workflow / processes, and functionality for respective ETS group. To develop and evaluate information and prepare recommendations. To partner with Technology Product Owner (TPO) in the creation, management, and maintenance of product boards and product backlogs.

Responsibilities

+ Partner with business and technology product stakeholders to understand business requirements, define success criteria for products, and align features to the product roadmap and strategic initiatives

+ Elicit, analyze, and document functional and non-functional requirements conforming to established standards leveraging effective requirements analysis techniques including requirements workshops, stakeholder interviews, use cases, scenarios, story boards, surveys, data analysis, competitive research, etc.

+ Present requirements using alternative views including analysis models, prototypes, or scenarios to facilitate communication of requirements with stakeholders

+ Refinement and prioritization of product backlogs consisting of Epics, Features, Stories, Non-Functional Requirements, and Defects organized on the product board

+ Organize work items into sprints based on prioritization and alignment to the product roadmap

+ Manage requirements traceability and requirement changes through effective application of change management practices

+ Collaborate with third-party vendors to understand system features and capabilities

+ Participate in third-party vendor evaluation and selection (e.g. RFP)

+ Contribute to continuous practice improvement efforts focused on improving quality and delivering business value

+ Perform other related duties as assigned

Qualifications

+ Bachelor’s degree in information technology, Business, other related field or the equivalent combination of training, education, and experience

+ Advanced skill transforming business requirements into technology solutions leveraging research, analytical, and problem-solving skills

+ Experience in data analysis and data mapping

+ Advanced knowledge of Agile frameworks (e.g. Scrum, Kanban, SAFe)

+ Advanced knowledge of the System Development Life Cycle

+ Knowledge and understanding in cloud native platforms and technologies (e.g. Azure)

+ Proficient in MS Office tools including advanced knowledge of Excel and Visio to produce diagrams (e.g. process flow, context diagram)

+ Advanced research, analytical, and problem-solving skills

+ Effective verbal, written, and interpersonal communication skills with ability to present information technical information to non-technical stakeholders clearly and concisely

+ Effective in producing desired results and achieving goals and objectives

+ Effective organizational, planning, and time management skills

+ Experience working with all level of staff, management, stakeholders, vendors

+ Experience developing and delivering effective presentations using virtual collaboration platforms (e.g. Microsoft Tools)

+ Effective relationship building, negotiation, and facilitation skills

+ Ability to exercise initiative and good judgement to make sound decisions

+ Ability to work on large, complex projects and initiatives with little direction

+ Ability to work independently and in cross-functional, multi-dimensional teams and projects

Desired Qualifications

+ Knowledge of NFCU products, services, operations, processes, and procedures

+ Experience in technology product management

+ Experience with agile delivery frameworks, such as Azure DevOps

+ Advanced knowledge of financial industry standards and practices

+ Experience in digital banking transformation

+ Certification in Project Management Professional (PMP), Certified Scrum Master (CSM)

Hours: Monday - Friday, 8:00AM - 4:30PM

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27737