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Description

We are looking for a customer success specialist to join our team in Centennial, Colorado, to support our growing operations. This role requires someone with strong attention to detail who can manage tasks efficiently while maintaining strong organizational skills. If you thrive in a collaborative environment and have a passion for accuracy, this position is an excellent opportunity for you.

Responsibilities:

+ Serve as the main contact for assigned customers, responding to inquiries and providing timely resolutions.

+ Guide clients through onboarding, product adoption, and ongoing engagement to maximize value.

+ Identify customer challenges or blockers and collaborate cross-functionally to deliver effective solutions.

+ Monitor customer feedback and usage data to recommend improvements and prevent issues.

+ Educate customers on product features, updates, and best practices.

+ Advocate for customer needs internally, influencing product roadmap and service enhancements.

+ Support retention and expansion initiatives by driving customer satisfaction and loyalty.

+ Maintain detailed records of interactions, feedback, and account activity.

Requirements

• At least 2 years of experience in a customer facing/customer support role..

• Solid understanding of Microsoft Office applications.

• Excellent communication skills to interact with team members and stakeholders.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .