• IT Service Desk Analyst

    TEKsystems (Syracuse, NY)


    Role: Helpdesk Technician

    Description of work to be performed:

    Our customer in Syracuse NY, is looking to add 4, qualified IT Service Desk professionals to join their team of 13 as they are experiencing growth within the company and team has grown overwhelmed with ticket volumes as well as to address some positive attrition they've had in the org from members leaving the team. They support office and clinical locations around the country as well as aspen dental corporate/office employees.

    Common issues that they are supporting and resolving on a day-day basis include:

    - Unlocking Accounts

     

    - Network Reboots (VPN issues)

     

    - Wireless Printer Connection

     

    - Troubleshooting Hardware/Software

     

    - Working within ServiceNOW for ticketing systems

     

    - Microsoft Office Suite (O365)

     

    - Windows 10 OS

     

    - Computer Performance

    Responsibilities

    • Provides user assistance and ticket resolution for hardware, software, and networking needs.

    • Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed.

    • Conducts diagnostic reviews and troubleshoots issues as requested by users.

    • Recommends hardware solutions for user computers in office areas.

    • Troubleshoots and updates devices remotely.

    Top Skills' Details

    1. Service Desk Support - ideally a candidate will have some enterprise level experience supporting Windows 10/11 and Microsoft Office product suites, hardware and software in an enterprise environment.

     

    -- in absence of this experience a minimum requirement would be A+ certification or equivalent education.

     

    2. Communication & Customer Service - They must have strong customer service and verbal communication to deescalate customers and resolve issues efficiently and effectively.

    3. Aptitude & Reliability - must be RELIABLE and show up to work on time, have a good history of attendance and positive aptitude and work ethic. (verified via references)

     

    Time frame for completion: 3 month contract

     

    Job Type & Location

     

    This is a Contract position based out of Syracuse, NY.

    Pay and Benefits

    The pay range for this position is $22.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Syracuse,NY.

     

    Application Deadline

     

    This position is anticipated to close on Nov 28, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.