• Troubleshooting Consultant

    COOLSOFT (Madison, WI)


    Troubleshooting Consultant

     

    (Jobs in Madison, WI)

     

    Requirement id 156040

     

    Job title Consultant

     

    Job location in Madison, WI

     

    Skills required Strong Organizational Skills, Resource Management, Problem Solving Skills, Troubleshooting

     

    Open Date 20-Nov-2025

     

    Close Date

     

    Job type Contract

     

    Duration 6 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Strong Organizational Skills, Resource Management, Problem Solving Skills, Troubleshooting

     

    Start date : 1/5/2026

     

    End Date : atleast 6 months from start date

     

    Submission deadline :Monday, December 1st, 2025, by 12:00 PM.

     

    Client Info : Madison College

    Note:

    *Vendors having questions may contact Lou Ann Wewetzer. Only email questions and responses will be entertained! Vendors are responsible for ensuring timely receipt of materials; there will be no extensions.

    * Detailed and Chronological Resume

    * Qualified candidates may be invited to a Microsoft Teams interview the week of December 8th.

    Description:

    The College is seeking one (1) Asset Technician who will be responsible for management of the physical assets at Madison Colleges Technology Services hardware depot. Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders. The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces. This position will assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations. The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

     

    This position participates in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district. This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations. Position will aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment. The person in this position will aide in effectively managing and documenting the process of distribution and tracking of District assets.

     

    Consultant Title: Asset Technician

    ESSENTIAL DUTIES:

    Provides inventory management services for Technology Services assets throughout the Madison College District.

     

    Maintains an inventory management system for accurate tracking of all District technology assets.

     

    Maintains a consistent supply of hardware to include repair/replacement parts, CPUs, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.

     

    Maintains an orderly and organized storage system for all technology services assets.

     

    Organizes and facilitates the removal of technology services assets from inventory.

     

    Maintains the order tracking system for all inbound technology services assets.

     

    Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all District assets.

     

    Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.

     

    Maintains an in-depth knowledge of Technology Services support products and services.

     

    Maintains a strong knowledge of the incident management system and reporting functionality.

    KNOWLEDGE, SKILLS AND ABILITIES:

    Knowledge of:

    Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.

     

    Demonstrated knowledge of inventory management principles and best practices.

    Skilled In:

    Demonstrated strong organizational skills.

     

    Strong understanding of time and resource management.

     

    Demonstrated advanced problem-solving skills.

     

    Demonstrated advanced planning and preparation skills.

     

    Strong technical troubleshooting and decis

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156040 while calling.

     

    EOE Protected Veterans/Disability