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Child Welfare Manager 1

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Child Welfare Manager 1

Salary

$5,477.00 - $9,856.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

215034CWMan1-11.19.25SS

Department

DCFS-Department of Children and Family Services

Opening Date

11/20/2025

Closing Date

11/25/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

We're looking for Child Welfare Manager 1 to join our team!

The Child Welfare Manager 1 provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), the Department’s 911-style call center responsible for receiving, assessing, and routing reports of child abuse, neglect, and other child welfare concerns. This position ensures that all incoming reports are managed promptly, accurately, and in full compliance with Louisiana state law, DCFS policy, and professional standards.

This position provides direct supervision, coaching, and support to Customer Service Representatives (CSRs) and ensuring that each call is assessed for urgency, documented correctly, and routed to the appropriate local office. The Supervisor plays a critical role in maintaining service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, and emotionally demanding environment.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Minimum Qualifications

Seven years of experience in child welfare; OR

Six years of full-time work experience in any field plus four years of experience in child welfare; OR

A bachelor’s degree plus four years of experience in child welfare; OR

An advanced degree in a social science or behavioral health field, nursing, or a juris doctorate plus three years of experience in child welfare.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT:

Possession of a high school diploma or equivalent.

A current driver's license and access to a personal vehicle.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=166800) .

Job Duties and Other Information

Job Duties:

+ Responsible for planning, development, and implementation of the Intake program.

+ Monitoring the program to assure adequate resources are available.

+ Develop and recommend goals and objectives for the intake program.

+ Manage staff assigned to the Unit and assure adequate coverage.

+ Represent the unit in agency meetings and may serve as the agency representative.

+ Performs other duties as needed.

Position-Specific Details:

Appointment Type: Probational, Promotional, or Job Appointment

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Location : Baton Rouge, La

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

How To Apply:

No Civil Service Test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Tr'yan Kador

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you possess a high school diploma or equivalent?

+ Yes

+ No

02

Do you have any experience in a call center?

+ Yes

+ No

03

Do you have any experience in a dispatch or communications center?

+ Yes

+ No

04

Do you have any prior experience with DCFS? If yes, how many years of experience do you have?

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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