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Job Overview

The Intake Trainer, Business Office - Home Infusion is responsible for training and supporting intake staff in the areas of insurance verification, benefit investigation, and prior authorization for home infusion therapies. This role ensures intake team members are equipped with the knowledge and tools to navigate payer requirements, optimize reimbursement, and deliver a seamless onboarding experience. This training will focus on in-house staff as well as training of external partners and at times be a subject matter expert around intake Business Office topics. This role will be dynamic in establishing micro learning sessions with an AI tool. Also, developing a program that can be utilized by external customers. Must be comfortable supporting training on multiple client billing/EMR systems including but not limited to EPIC, Brighttree, and CPR.

Responsibilities

+ Function as an Intake Business Office expert, train staff, and review for continuous improvement Train on documentation standards, authorization timelines, and escalation procedures. Provide onboarding for new staff and ongoing education for existing team members. Ensure intake staff understand and follow payer guidelines, including Medicare, Medicaid, and commercial plans. Audit intake files for accuracy, completeness, and payer readiness; provide feedback and coaching. Train staff on EMR systems, payer portals, and internal intake platforms. Support system updates and ensure staff proficiency in digital tools used for benefit investigation and authorization. Identify trends and gaps in intake performance and recommend targeted interventions. Track training effectiveness through KPIs such as authorization turnaround time, denial rates, and clean claim submission. Monitor compliance with HIPAA, CMS, URAC, ACHC, and other regulatory bodies.

+ Develop and maintain a comprehensive training program Develop and maintain training manuals, SOPs, payer-specific guides, and reference tools. Design and deliver training programs focused on benefit investigation and prior authorization workflows. Create micro learning video using AI tools

+ Provide subject matter knowledge to Fairview and with external clients Serve as a subject matter expert for complex benefit and authorization cases. Collaborate with billing, pharmacy, and clinical teams to resolve intake-related issues. Present and communicate with external clients – providing expertise and insight on Intake as well as specific EHR system questions

Required Qualifications

+ B.S./B.A. OR equivalent of 4 years of recent/relevant home infusion intake - priority authorization/benefit investigation experience

+ 4 years Healthcare experience in revenue cycle functional area

+ 4 years Home infusion intake experience - prior authorization or benefit investigation

Preferred Qualifications

+ B.S./B.A. in Business, Pharmacy, or related field

+ 2 years Supervisory experience

+ 1 year Experience in training, education or team leadership

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status