• Quality Operations Process Engineer

    BrightSpring Health Services (Louisville, KY)


    Our Company

     

    PharMerica

     

    Overview

     

    PharMericais are seeking a seasonedProcess Engineer with a strong background in pharmacy operationsto drive continuous improvement and operational excellence across our pharmacy services.

     

    The ideal candidatewill have 3–5 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows, leveraging automation, and integrating emerging technologies such as Generative AI (GenAI), Large Language Models (LLMs), and Agentic AI.

     

    Remote opportunity. Applicants can live anywhere within the Continental USA.

     

    Travel: 25-50%

     

    Schedule: Monday - Friday, 8:00am - 5:00pm

     

    We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environment

     

    This position will be posted a minimum of 5 days

    Responsibilities

    + Analyze existing pharmacy workflows and identify opportunities for standardization, process improvement, automation, and cost reduction

    + Develop and maintain process maps, SOPs, and documentation to support operational consistency and compliance

    + Lead Lean and Six Sigma initiatives to enhance efficiency, reduce waste, and improve service quality

    + Collaborate with cross-functional teams including IT, operations, and clinical staff to implement innovative solutions

    + Evaluate and integrate AI technologies (GenAI, LLMs, Agentic AI) to streamline decision-making, documentation, and customer service processes

    + Monitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisions

    + Support change management efforts and training programs to ensure successful adoption of new processes and technologies

    Qualifications

    + Required Qualifications:

    + Bachelor’s degree in Engineering, Industrial Engineering, Pharmacy, or related field.

    + 3–5 years of experience in process engineering, preferably in a pharmacy or healthcare setting.

    + Proven expertise in Lean, Six Sigma, or other continuous improvement methodologies (Green Belt or higher preferred).

    + Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis platforms (e.g., Excel, Power BI).

    + Familiarity with automation technologies, GenAI, LLMs, and Agentic AI applications in operational settings.

    + Strong analytical, problem-solving, and project management skills.

    + Excellent communication and stakeholder engagement abilities.

    + Preferred Qualifications:

    + Experience in Long-Term Care (LTC) pharmacy operations.

    + Exposure to regulatory compliance in pharmacy or healthcare environments.

    + Experience with digital transformation initiatives or AI implementation in operational workflows.

    + Key Competencies

    + Strategic Thinking

    + Innovation & Technology Adoption

    + Process Optimization

    + Cross-functional Collaboration

    + Data-Driven Decision Making

    + Change Management

    + Travel Requirements:

    + + 25-50% travel

     

    About our Line of Business

     

    PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visitwww.pharmerica.com. Follow us onFacebook (https://www.facebook.com/PharMericaCorp) ,LinkedIn (https://www.linkedin.com/company/pharmerica) , andX (https://x.com/PharMericaCorp) .

     

    ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] .

     

    Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.

     

    Job LocationsUS-KY-LOUISVILLE | US-TX-DALLAS | US-AZ-PHOENIX | US-GA-ATLANTA

    ID 2025-178477

    Line of Business PharMerica

     

    Position Type Full-Time