"Alerted.org

Project Manager, Rate App and Sys (CX Revenue Operations Department)

Job ID: 6089369

Date Posted:Nov 20, 2025

POSTING DEADLINE

This position is posted until filled.

PREFERENCES

PMP Certification Preferred

Project Management (PM)

+ **Planning & Scheduling** : Organize and manage multiple projects effectively.

+ **Stakeholder Coordination** : Align cross-functional teams (Billing, BTS, Finance).

+ **Change Management** : Guide teams through system or process changes.

+ **Documentation** : Create clear SOPs and project plans.

Analytical

+ **Data Analysis** : Extract and interpret data from multiple sources accurately.

+ **Problem Solving** : Diagnose complex billing issues and propose solutions.

+ **Process Improvement** : Identify inefficiencies and design streamlined workflows.

+ **Risk Assessment** : Evaluate compliance and operational risks.

Communication

+ **Clear Reporting** : Present findings and recommendations to leadership.

+ **Cross-Functional Collaboration** : Work effectively with diverse teams.

+ **Customer Impact Awareness** : Communicate billing changes to stakeholders.

+ **Conceptual Clarity** : Simplify complex topics for better understanding.

Leadership

+ **Decision Making** : Make informed choices under pressure.

+ **Mentoring** : Coach team members on processes and systems.

+ **Accountability** : Take ownership and resolve issues proactively.

Other Core Attributes

+ **Attention to Detail** : Ensure billing accuracy and compliance.

+ **Adaptability** : Pivot quickly to regulatory or system changes.

+ **Ethical Judgment** : Maintain integrity in financial and compliance matter

JOB DESCRIPTION

Salary Grade: G06

Minimum Midpoint Maximum

$78,537 - $106,024 - $133,511

Given the financial nature of this position, this position has been defined as a position requiring a credit check. Prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.

SUMMARY:

Provides oversight and control support over revenue processes for PNM. Ensures all SOX key and operating controls are effective and operating correctly and provided quality control over complex and special customer billing. Provides limited budget analysis support to Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ensures all complex and special billing processes are operating accurately

Ensures all SOX key and operating controls in revenue cycle are effective and operating

Coordinates with other critical departments in revenue cycle to ensure revenue is billed and reported in financial statement accurately

Ensures new rates are billed accurately, coordinates daily bill reviews, and works closely with BTS support team to confirm billed revenue is accurate in the financial systems

Provides detailed customer bill quality control activities such as: bill reviews, special billing reviews and audit of both systematic and manual control activities

Provides oversight of summary billing, photo-voltaic, Sky Blue, net metering, composite billing and large volume billing

Leads or supports customer service billing and revenue projects including implementation of process improvement initiatives and implementation of new technologies such as revenue cycle controls/improvements and new billing or rate calculation technology

Provides analysis and support for department annual budgeting process

Identifies issues, proposes resolutions, and makes recommendations to management on potential solutions

COMPETENCIES:

Knowledge of electric customer service processes

Advanced knowledge of electric utility billing and revenue

Advanced knowledge of the electric utility industry

Understanding of the company's Sarbanes Oxley requirements

Ability to work with financial and mathematical concepts

Ability to exercise judgment to achieve desired performance, minimize costs and meet schedules

Ability to identify and resolve complex problems in a timely manner

Ability to handle complex assignments

Self-starter and accountable

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree from a four-year college or university in accounting, business, finance, or a related field with five to seven years of related experience, or equivalent combination of education and/or experience related to the discipline.

COMMUNICATION SKILLS:

Ability to read, analyze, write, and interpret documents, including operating procedures, instructions, general business periodicals, professional journals, technical procedures, governmental regulations, and correspondence

Ability to effectively present information and respond to questions from various groups

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, ratios, and percentages

COMPUTER SKILLS:

Broad knowledge of spreadsheet, presentation, and word processing software

Ability to navigate through and discover critical information in Banner customer billing system

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and develop viable and measurable solutions. Ability to obtain and accurately analyze information.

SCOPE AND IMPACT:

Ensures the accuracy of over 500,000 customer bills, and over $1 billion annual revenue is controlled and reported accurately.

PHYSICAL DEMANDS:

Ability to sit up to 2/3 of the time and to stand, walk and stoop 1/3 of the time. Ability to travel within company service territories and able to periodically work weekends and evenings.

WORK ENVIRONMENT:

Office environment.

SAFETY AND ADA STATEMENT

Safety Statement:

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.