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Sales Support Representative

Mi-T-M Corporation

1 Positions

ID: 1643816

Posted On 11/14/2025

Job Overview

**Hours:** 7:30am - 4:30pm, Monday through Friday

Job Summary:

The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards.

Responsibilities:

+ Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions

+ Process orders accurately and efficiently, ensuring timely entry and follow-up

+ Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate

+ Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery

+ Identify and provide replacement part numbers for equipment, resolving queries promptly

+ Analyze and process return requests in accordance with company policies and procedures

+ Assist customers with equipment-related issues, offering technical support and troubleshooting assistance

+ Communicate with service centers or distributors to address end-user customer needs effectively

+ Manage online parts orders, fax orders

Job Qualifications:

+ Great work ethic and attendance

+ Excellent problem-solving abilities

+ Strong attention to detail

+ Flexibility and adaptability

+ Continuous improvement mindset

+ Ability to multi-task

+ Ability to use various computer systems

+ High school diploma or GED required

Internal applications will be accepted from 11/14/2025 - 11/20/2025

Primary Contact

1742910528826

Sydney Anderson

Human Resources Generalist,

563-556-7484x301

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Delivery

Graphic Design/Social Media

Management/Executive

Manufacturing

Sales/Service

Location

Peosta, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1156

Job REQ #

1643816

\# Positions

1

Start Date

20251114

End Date

20251220

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Mi-T-M Corporation

About the Company

Mi-T-M Corporation was founded in 1971 by professional painting contractor AJ Spiegel. Our headquarters are located in Peosta, Iowa, where weΓÇÖve built a reputation for manufacturing high-quality products.

The Mi-T-M name represents performance, quality, value, and dependability - not just for our products, but for our people as well. This sets us apart from the competition. The dedication and hard work of our employees has allowed us to consistently deliver on our brand promise.

In 2021, Mi-T-M became an **employee-owned** company through an Employee Stock Ownership Plan (ESOP) program. The new ownership structure has helped cultivate a culture of ownership, accountability, and financial wellbeing across our company.

Our equipment is engineered by one of the leading engineering teams in the industry. Our engineers are committed to success and growth, consistently setting new industry standards and innovating with our customersΓÇÖ needs in mind. We are a certified testing facility, ensuring our equipment meets the highest safety and performance specifications. Our nearly 1 million-square-foot, state-of-the-art facility includes 23 production lines and 11 in-line quality testing stations, and we employ advanced technology such as laser cutters, ASME robotic welders, and a 7-stage powder-coating paint system.