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Patient Access & Care Coordination Specialist – Ophthalmology/Optical, Galena, Illinois

Medical Associates

1 Positions

ID: ox9FxfwC

Posted On 11/20/2025

Job Overview

Description

The **Optical/Ophthalmology Department** at Medical Associates Galena Clinic seeking a motivated, dependable, and compassionate individual eager to grow in a meaningful healthcare career.

This role is perfect for someone early in their career who is tech-savvy, people-oriented, and excited to gain experience in a respected Ophthalmology/Optical practice.

Ideal Candidate

+ Demonstrates empathy, professionalism, and exceptional attention to detail

+ Communicates clearly and confidently—both on the phone and in person

+ Loves being part of a supportive, high-energy team

+ Quickly adapts to new workflows, tools, and technology

+ Enjoys learning, problem-solving, and helping patients navigate their care

+ Values work-life balance and meaningful patient connections

+ Brings a positive attitude, initiative, and the desire to grow into a long-term healthcare career

Professional Development

_We invest in your growth:_

+ **Certification Support:** Medical Associates covers the full cost of sitting for your IJCAHPO COA or COT certification exams.

+ **Ongoing Education:** Enjoy free access to IJCAHPO’s Clinic CE Subscription—featuring 220+ online courses from world-renowned faculty with direct CE credit tracking to your IJCAHPO transcript.

+ **Career Progression:** Build clinical confidence and earn credentials that open doors across ophthalmology and beyond.

**Schedule:** Monday–Friday, typically scheduled 3 days per week, (hours primarily 7:00 AM – 6:00 PM; flexibility required)

**Location:** Optical/Ophthalmology Department, Medical Associates Galena, Illinois. Will work at Medical Associates Ophthalmology/Optical West Campus as needed for coverage.

What you'll be doing:

+ Schedule patient appointments for Ophthalmology, Optometry, and Physical Therapy, applying provider-specific scheduling protocols

+ Conduct initial phone triage by gathering symptom details, applying standardized triage questions, and routing messages appropriately

+ Place clinical orders (as directed) and ensure accuracy across patient charts

+ Provide exceptional customer service—greeting patients, checking them in, verifying demographics, and ensuring accurate billing information

+ Collaborate closely with team members to support patient flow across both the Galena and Dubuque clinics

+ Assist as needed in the Dubuque location, providing cross-site coverage to support patient care and clinic operations

+ Respond to messages, manage call queues, and help coordinate follow-up visits

+ Maintain a clean and organized work environment, ensuring supplies and materials are stocked

+ Assist with additional administrative responsibilities and special projects as assigned

+ Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

_Education:_ High school diploma or GED required.

_Experience:_ From three months to one year of similar or related experience.

_Interpersonal Skills:_ Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

_Other Skills:_ Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.

Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - Particularly for sustained periods of time.

Walking - Moving about on foot to accomplish tasks, particularly for long distances.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Environmental Conditions:

None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Primary Contact

9878

Careers at Medical Associates

,

563-584-4225

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Health Care

Location

Galena, IL

Job Type

Employee

Full/Part

Full Time

Company ID

1148

Job REQ #

ox9FxfwC

\# Positions

1

Start Date

20251120

End Date

20251201

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Medical Associates

About the Company

_Our mission is to provide superior healthcare and an excellent patient experience._

Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa' oldest multispecialty group practice. Today, Medical Associates Clinic is the area' leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a ΓÇ£better performing practiceΓÇ¥ by the Medical Group Management Association.

In 1982, Medical Associates developed the Tri-State' first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an ΓÇ£ExcellentΓÇ¥ rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.

Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, Lancaster, Platteville, Wisconsin; and Galena, Illinois.