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Noria and Warranty Coordinator

Job details

General information

Entity

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Reference number

2025-167546

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Sales / marketing - Sales

Job title

Noria and Warranty Coordinator

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

The NORIA and Warranty Coordinator is a member of a team that is in charge of setting up the resources necessary for implementing a modification or a control on an engine, module, accessory, in accordance with a Service Bulletin.

Processes warranty claims; coordinates core returns and subsequent repairs; maintains warranty and core return files.

The NORIA and Warranty Coordinator is a member of a team that is in charge of setting up the resources necessary for implementing a modification or a control on an engine, module, accessory, in accordance with a Service Bulletin.

Processes warranty claims; coordinates core returns and subsequent repairs; maintains warranty and core return files.

Essential Duties and Responsibilities Noria:

• Coordinate the implementation of the different NORIA, UPGRADE and RETROFIT programs assigned to the Dallas Hub.

• Is technically familiar with Arriel and Arrius, Makila and Arano engines

• Organizes and maintains database, file system, and technical documentation for NORIA project files and correspondence.

• Coordinates, schedules, and tracks the progress of NORIA projects in the field, Support Centers, Maintenance Centers and Repair Centers.

• Ensures timely scheduling for repairs and/or troubleshooting of components or other NORIA issues.

• Acts as interface with Support Centers for scheduling and completing NORIA projects in the field.

• Maintains databases for tracking of NORIA project progress.

• Is responsible for initiating and following up on parts orders for support of field upgrades including order entry, coordination of shipping, and follow up for delivery tracking.

• Reviews incoming documentation (applicable to NORIA projects) for accuracy and completeness, on repairable parts and accessories received at Turbomeca USA.

• Ensures that documentation from Support Centers, field mechanics, and operators provide sufficient documentation.

• Reviews schedules, service bulletins, field coms, and related information to maintain current knowledge of methods, procedures, and activities in assigned area.

• Interprets service bulletins, field coms, and related information and facilitates material requirements for the assigned area.

• Initiates exchange order transactions for accessories and other parts for NORIA projects.

• Maintains open exchange files. Closes exchange transactions by return of core items and completes Certificate of Compliance from operators.

• Travel required: less than 5 percent, including internationally.

• Selects procedures from several options to complete assignments; recommends expenditures. Has authority to act but must notify supervisor promptly. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation. Errors may lead to high risk of major damage to the organization resulting in the need to reconstruct the entire team effort.

Warranty

• Reviews and determines

But what else? (advantages, specificities, etc.)

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions while performing the duties of this Job:

• While performing the duties of this Job the employee is:

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.

•Frequently required to reach with hands and arms.

•Occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• The noise level in the work environment is usually quiet.

Candidate skills & requirements

• Bachelor's degree (B.A.) from four-year college or university or four years of experience in aviation mechanical, engineering, technical or customer support position

• Mechanical/technical /interpersonal-Advanced- Skills must be adapted to the unique requirements of the organization.

• Advanced - Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint preferred

• 3+ years of advanced spreadsheets skills (pivot tables, charts/graphs, excel formulas, etc…) preferred

• Enterprise Resource Planning tools - SAP is preferred

• Experience in delivering results under pressure and take decisions

• Experience in working across cultures and being sensitive to local sensitivities

• Lean sigma or project management certification would be an asset

• Able to multitasks, autonomous and proactive

Annual salary

TBD

Job location

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 3 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes