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Eaton’s Electrical division is currently seeking a National Operations Administrator.

The Customer Support – National Operations Administrator will deliver world-class support to the Eaton CPS Field Service Organization. This role primarily provides administrative coordination for the field service team, including Customer Service Engineers (CSEs), management, and CPS support staff. Key responsibilities include generating reports, auditing data, and assisting field employees with training, scheduling, and reporting. This position supports a 24/7 operation and requires a proactive, detail-oriented approach to ensure smooth and efficient service delivery.

The expected annual salary range for this role is $67,500 - $99,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

+ Adhere to all expectations of the National Operations team processes and procedures. Support Field Service personnel and partners to ensure accurate, timekeeping, onboarding, forecasting and revenue tracking. Knowledge of all significant Field Service initiatives related to campaigns, Growthpoint, ERP, financials, and CSE KPIs.

+ Monitors and manages Electronic Timecard (eTC) for the area, including performing audits, making changes to Salesforce, entering manual entries, submitting exception reports.

+ Running queries, managing billable Work Order (WO)- revenue reports, working on open billable WOs, managing/reviewing CSE administrative requests, serving as SalesForce (SF) SME point of contact, and tracking down necessary information to close WO and collect timely revenue.

+ Conducts Onboarding and training sessions for new customer service engineers; ensure laptop ordered, Outlook access, Salesforce access, sets up in SF, manage all necessary tasks to ensure a quality introduction to Eaton CPS division, Personal Protective

+ Equipment (PPE), toolkits, and handles orientation for CSE Admin work.

+ Manage battery scrap commission program for respective area CSEs. Ensure checks are received and processed. Work with CSEs and Battery vendors for accurate and timely EPA paperwork documentation.

+ Handles Invoicing; conducts research, sets up suppliers, codes, preps and obtains Signatures for Invoices, code correctly in their assigned invoicing queue. This includes vendor non-Preventative Maintenance Expenses.

+ Completes administrative duties including, but not limited to, serves as first point of contact for the staff; provides customer site requirement letters; and handles all mailing and shipping, including administrating the FedEx account for the area.

+ Assist in managing the CSE monthly Key Performance Indicators (KPIs) such as accurate time reporting, Quality of Service contacts, Time to Complete, Open WO reporting metrics etc, to ensure the success of CSEs and the business.

+ Secures Purchase Orders for CSE working with CSE, vendor and purchasing group to assure POs are secured in timely fashion in order for jobs to be performed, manages Pro-Cards (p-Cards), collects invoices, and codes in system.

Basic (Required) Qualifications:

+ Bachelor’s Degree from an accredited institution

+ Minimum of three (3) years experience of administrative or customer service experience

+ Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc

Preferred Qualifications:

+ Experience working with SalesForce and SAP

Position Success Criteria:

+ Self-starter and motivator

+ Proven/Strong written and oral communication skills

+ Strong time management skills

+ Attentive to details, and focus on customer satisfaction

+ Independent judgment is required to plan, prioritize and organize diversified workload

+ Ability to handle change in a fast-paced environment

+ Administrative skills including proficiency with Microsoft applications (PowerPoint, Outlook, Word, and Excel)

+ Ability to multi-task, prioritize and complete requests and assignments in a timely manner _\#LI-LR1_

The application window for this position is anticipated to close on 11/27/2025.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.