• Epic Analyst I (Ambulatory Applications)

    Children's Hospital Boston (Boston, MA)


    82802BRJob Posting Title:Epic Analyst I (Ambulatory Applications)Department:Information Services-Clinical ApplicationsAutoReqId:82802BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:Position Summary

     

    Serves as an entry-level team member and part of the department’s initial support for the assigned Epic application and end-users. Work focuses on learning Epic functionality, operational workflows, and basic configuration while supporting day-to-day system issues. Develops foundational understanding of how Epic applications support clinical and/or operational processes.

    Key Responsibilities

    + Serves as a team member supporting assigned Epic application and related workflows.

    + Learns operational processes and how they integrate with Epic systems.

    + Assists with basic analysis of end-user issues, system requests, and enhancement needs.

    + Participates in ticket triage and troubleshooting for routine application issues.

    + Performs basic configuration tasks under guidance (e.g., modifying templates, rules, or settings using established standards and procedures).

    + Assists with testing activities including test script execution and validation of changes.

    + Supports system upgrades by reviewing release materials and assisting with testing and validation.

    + Documents configuration changes, troubleshooting steps, and workflows.

    + Communicates with end-users and team members to gather information and provide status updates.

    + Participates in training sessions and contributes to knowledge-sharing within the team.

    + Works with senior analysts on projects and learns application best practices and standards.

    Minimum Qualifications

    Education Required:

    Bachelor’s degree or equivalent experience.

    Experience Required:

    + 0–1 year of experience supporting a clinical or operational system, OR relevant healthcare/IT experience.

    + Exposure to healthcare workflows or electronic health records preferred.

    + Demonstrated interest in health IT, applications support, or clinical systems.

    Preferred Qualifications

    + 1–2 years of experience supporting Epic or another EHR system.

    + Experience working with ambulatory or outpatient clinic workflows.

    + Experience with application support, troubleshooting, or training end-users.

    + Prior experience as a clinical or operational super-user strongly preferred.

     

    Licensure / Certifications

    Required:

    + Epic certification in Ambulatory OR ability to obtain within a defined timeframe after hire.

    Preferred:

    + Additional Epic certifications (e.g., Prelude, Cadence, Orders, MyChart).

    + Lean Six Sigma Yellow Belt or similar process improvement training.

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid Pay Range:$65936.00-$105497.60 Annual