"Alerted.org

About Tufts Medical Center

Tufts Medical Center is a world-renowned academic medical center that has been providing exceptional care across New England for over two centuries. Our clinicians are dedicated to delivering innovative, patient-centered care every day, from our primary care to our Level I Trauma Center to our leading heart transplant program and over 100 specialties and services. We are also the principal teaching hospital for Tufts University School of Medicine and a leading research institution that conducts game-changing medical and health policy research.

Onsite Tufts Medical Center, Boston, MA

Job Overview

This position is responsible for the day-to-day operations and administration of the Public Safety Department and related areas as assigned. This position is responsible to design and implement strategies to enhance the safety of employees, visitors, and physical assets. Direct and monitor strategic initiatives to ensure highly reliable and safe Security & Safety programs are operational, continuously improving, cost-effective, competitive, and relevant to the community served. Serve as the system’s subject matter expert, establish strategies, key metrics, customer service excellence standards, and service level agreements. Develop and implement policies, standard operating procedures and protocols, monitor program performance and performance improvement activities and ensure continual survey and regulatory readiness/compliance. Work collaboratively within the department and with other services and departments to create a system of quality health care.

Job Description

Minimum Qualifications:

1. Bachelor’s degree in Criminal Justice or related field if hired after November 1, 2025, High School Diploma if hired before November 1, 2025.

2. Security or First Responder certifications such as CPR/AED, CPI NCI, AVADE, MOAB, MDTS, Stop the Bleed, Nasal Naloxone Certifications, and Hazmat.

3. Ten (10) years of security operations experience with seven (7) years in a supervisory capacity.

4. Five (5) years of hospital or medical facility-based experience.

Preferred Qualifications:

1. Master’s degree in Criminal Justice.

2. Previous Military or Law Enforcement experience.

**Duties and Responsibilities:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Oversee and be an active member in the Threat Assessment & Behavioral Intervention Team. Participate in or oversee the hospital’s Threat Assessment and/or Behavioral Intervention Teams to assess and respond to individuals who may pose a risk to the hospital community.

2. Manage the overall leadership and strategic direction for the hospital’s safety and security operations, including Safety and Security Management, and response to internal emergency response calls/codes.

3. Lead or co-lead the Mass Casualty Incident (MCI) & Active Shooter Preparedness Program. Ensure the hospital is fully prepared for complex, large-scale incidents including mass shootings, bomb threats, or civil unrest. Lead or co-lead the planning, training, and drills for Mass Casualty Incidents (MCI), including active shooter response, in coordination with emergency management, nursing leadership, and local law enforcement agencies.

4. Collaborate with Information Security and IT departments to address insider threat risks, physical-cyber system integration, and to ensure surveillance and access control systems are secure and up to date.

5. Oversee the implementation and integrity of incident reporting systems; ensure timely, thorough, and impartial investigations and documentation of all incidents.

6. Benchmark public safety operations against national standards and maintain compliance with accrediting bodies such as IAHSS, OSHA, and NFPA; prepare for external audits and accreditations.

7. Implement trauma-informed de-escalation strategies and ensure staff are trained in techniques appropriate for behavioral health and high-stress medical situations.

8. Evaluate the physical security plant and integrate emerging technologies to improve physical safety infrastructure, incident response times, and situational awareness. Present to senior leadership and oversee implementation in a timely manner with regular updates to senior leadership.

9. Implement staff well-being and critical incident stress debriefing protocols and wellness support programs for Public Safety personnel following high-stress incidents.

10. Represent the hospital and coordinates with city agencies, MBTA, and emergency management for city-wide event planning and response impacting hospital operations. Ensure compliance with all hospital safety/security protocols, policies, and practice in accordance with DPH, DMH, and CMS/Joint Commission regulation and standards. Develop and maintains working relationships with local, state, and federal agencies and serves as a point of contact and liaison with internal and external public safety representatives in preparing for emergencies.

11. Participate and contribute to the development of Security Management and Emergency Response plans required for accreditation.

12. Effectively coordinate activities and data collection for the Workplace Violence Committee.

13. Provide direct supervision to the Public Safety team through regular supervision, communications, and annual evaluations; including indirect and direct staff and evaluations.

14. Foster and support staff opportunities for career growth and succession planning; maintain a workforce competent to operate when short on staff positions including hiring processes.

15. Oversee the department’s operational schedule & staff deployment across a 24/7 operational pattern.

16. Collaborate with the department’s Investigator on conducting follow up investigations of criminal activity and/or policy violations.

17. Develop the capital and operational budgets for the overall Public Safety budget. Investigate all alternative sources of funding, resources and manages any federal, regional, and local grants ensuring fiscal accountability and readiness for accounting and physical audit.

Physical Requirements:

1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Frequently required to speak, hear, communicate, and exchange information.

3. Available to respond to any emergency situation or need to commence an investigation after normal working hours, carry a pager or other notification devices.

4. Able to see and read computers displays, read fine print, and/or normal type size print and distinguish letters, numbers, and symbols.

5. Occasionally lift and/or move up to 25 pounds.

6. Physically able to perform physical activities such as response to daily operations situations and emergency/disaster situations.

Skills & Abilities:

1. Knowledge of current safety and security trends in management of personnel and technology within the health care industry.

2. Ability to manage and supervise a medium to large sized staff.

3. Analytical ability needed to conduct investigations on security incidents and proven track record to make sound and timely judgments.

4. Knowledge of current emergency management and preparedness methods and best practices, including industry, federal, regional, and local regulations, standards and guidance governing hospital disaster preparedness and response.

5. Knowledge of risk, threat hazard and vulnerability assessment tools.

6. Knowledge of applicable state and federal laws/regulations pertaining to the healthcare environment and security.

7. Skilled in project management and oversight.

8. Excellent organization, facilitation, written and oral presentation skills.

9. Ability to analyze crime statistics and prepare data driven prevention plans.

10. Skilled in Critical Incident Planning, Intervention, and Management.

Job Profile** **Summary

•This role focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. In addition, this role focuses on performing the following Associate Safety related duties: Prevents workplace accidents and promotes health and safety awareness and education for employees. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that directs a department or small unit that includes multiple teams led by managers and/or team Leaders. Responsibilities typically include: ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department, problems faced are often complex and require extensive investigation and analysis, and requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range** **:

$122,301.82 - $155,933.24