• Customer Service Representative

    Robert Half Office Team (Lewes, DE)


    Description

    We are looking for a dedicated Customer Service Representative to join a team in Lewes, Delaware. As part of this Contract-to-Permanent opportunity, you will play a vital role in ensuring smooth patient interactions and supporting administrative processes in the healthcare setting. The ideal candidate will excel in delivering top-notch customer service while handling patient access and insurance-related tasks.

    Responsibilities:

    • Accurately assign medical record numbers (MRNs) and ensure compliance checks are completed for medical necessity.

    • Provide patients with clear instructions and process physician orders efficiently.

    • Gather and verify insurance information, ensuring all necessary details are recorded.

    • Utilize tools to manage patient overlays and uphold exceptional customer service standards.

    • Conduct pre-registration tasks for patient accounts prior to scheduled visits.

    • Handle inbound and outbound calls to collect demographic, insurance, and financial information.

    • Inform patients about their financial responsibilities, including payment plans and point-of-service collections.

    • Assist with resolving past due balances while presenting payment options.

    • Collaborate with healthcare teams to maintain seamless administrative operations.

    • Uphold professionalism and accuracy in all interactions with patients and staff.

     

    Requirements • Minimum of 1 year experience in a customer service role, preferably within a healthcare environment.

     

    • Proficiency in software such as Allscripts, Epic EMR, and Epic Software.

    • Familiarity with handling inbound calls and managing patient authorizations.

    • Knowledge of benefit and billing functions in healthcare settings.

    • Strong communication skills and ability to provide clear patient instructions.

    • Exceptional organizational skills and attention to detail.

    • Ability to multitask and prioritize responsibilities effectively.

    • Commitment to delivering excellent customer service in a fast-paced environment. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .