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Job Description:

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,800 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

SUMMARY

_This position is responsible for providing exceptional customer service for Hobart Service Parts customers, through email and phone correspondence. This includes the ability to work with many customers on an ongoing basis and resolve a variety of customer service inquiries in a timely manner. Position requires strong problem-solving skills and ability to be consistently accurate._

ESSENTIAL DUTIES AND RESPONSIBILITIES

_These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily._ _Other responsibilities or special projects not specifically listed below may also be assigned._

+ Accurately manage customer purchase orders

+ Enter high volume of orders into system with minimal error rate

+ Follow communication procedures, guidelines and policies

+ Provide outstanding customer service through professional phone skills, emails and team involvement.

+ Continue to improve customer service experience, creating engaged customers.

QUALIFICATIONS

_The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Education and Work Experience

+ High school diploma or GED

Job —Specific Knowledge

_To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job._

+ Customer Service - highly professional demeanor with excellent communication skills.

+ Strong computer skills.

COMPETENCIES

_To perform the job successfully, an individual should demonstrate the following competencies._

Technical and Analytical Skills

+ Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages).

+ Ability to comprehend specifications provided within orders and translate them to the desired parts per purchase orders.

+ Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.

Time Management and Communication Skills

+ Must be dependable, have good attendance, be punctual, and have a positive attitude

+ Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.

+ Demonstrated ability to communicate orally with individuals from within and outside of the organization.

+ Proficient with Microsoft Office Products to include Outlook, Word and Excel

+ Requires strong interpersonal skills working with internal and external customers

+ Be able to handle multiple priorities in a fast-paced environment

+ Possess a great attitude and professional demeanor

+ Proven ability to multi-task and work independently

PHYSICAL DEMANDS & WORK ENVIRONMENT

_The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Physical Demands

_While performing the duties of this Job, the employee is:_

+ Regularly required to stand; use hands to handle and talk or hear.

+ Frequently required to reach with hands and arms.

+ Regularly working on computer.

Working Conditions

+ The noise level in the work environment is usually moderate.

Hours of Work

+ Normal business hours with occasional overtime (non-exempt roles) as needed.

Why work for us?

+ Competitive pay

+ Great insurance options with low premiums

+ Paid vacation and holidays

+ 401K with company match

+ Extensive on-the-job, online, and classroom training

+ Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._

Compensation Information:

N/A

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._