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Mortgage Loans Control Specialist

Mortgage Default Department

Firstbank PR

Our Company

At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Mortgage Loans Control Specialist is responsible for performing Quality monitoring for residential mortgage loans management (originations, servicing, and default among others) . The objective of the role is to assess the quality of mortgage loan portfolio by evaluating whether loan transactions are underwritten and serviced in accordance with policies, procedures, applicable regulations (RESPA, TILA, HMDA, ECOA, FCRA, etc.), and investor and guarantor guidelines. Report identified errors and risks.

What you’ll do

Essential Functions

• Ensure that all required items are provided, validated/verified in accordance with company policies and procedures, state and federal regulations.

• Ensure accuracy of loan disclosures and documentation.

• Document and communicate the results of the reviews.

• Validate responses to quality findings.

• Reviews and prepares guarantee to be sent to applicable government agencies. Ensures that all closed loans to be guaranteed are properly and timely managed. Prepares report of exceptions noted during the review and preparation of the guarantee request.

• Maintains a detailed report of all loans closed, sent and guaranteed along with a report of the details of cases being returned. Responsible in providing support as needed to ensure all FHA loans pooled are correctly guaranteed. Monitors purchased loans as to loan guarantee.

• Provides support to the business unit. Maintains business up to date on industry changes relating to mortgage loans.

• Provides support on any Conforming, FHA, Rural, Vivienda or VA audits assigned. Responsibility may include a status report of ongoing matters identified in the audit.

• Perform special reviews in accordance with procedures, as assigned.

• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

What You’ll Need to Succeed

Formal Education

• Associate Degree in Business Administration or related field.

Knowledge and Experience

• Customer service: Manages difficult or emotional customer situations and responds promptly to customer needs.

• Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality

• Computer literate (Word, Excel)

• Good verbal and written communication in both English and Spanish.

• Knowledge in FHA, Vivienda, Rural and VA products

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