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Manager, Billing System Controls

LU Service Corp.

Joplin, MO, US, 64804Londonderry, NH, US, 03053

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

This role is responsible for ensuring the accuracy, integrity, and compliance of all billing components within the Company’s SAP Customer Information and Billing Systems across all jurisdictions. This role ensures that billing configurations and rate structures are aligned with approved tariffs and regulatory requirements for gas, water, and electric services throughout the U.S. and Canada.

The Manager serves as the enterprise lead for billing system governance, overseeing configuration changes, testing, and validation processes related to tariff updates, rate case implementations, and system enhancements that may impact billing components. Working closely with the Billing, Customer Care, IT, and business operations teams, this individual ensures that billing components function seamlessly and that all updates are implemented with precision and control to mitigate downstream impacts.

Accountabilities

+ Ensure all billing components within SAP are properly configured and maintained according to each company’s approved tariffs and regulatory requirements.

+ Oversee the timely update of billing tables and configuration changes following any approved rate case or tariff revision.

+ Partner closely with leaders for the implementation of billing changes resulting from rate proceedings.

+ Verify that all rate elements (e.g., distribution, transmission, riders, taxes, and surcharges, multipliers etc.) are accurately reflected in the billing system.

+ Ensure that all rate adjustments, new tariff structures, and regulatory directives are correctly translated into billing system logic.

+ Review and assess all proposed billing system enhancement requests from business units to identify and mitigate risks to existing billing component data tables and configuration integrity.

+ Direct or support testing activities for all billing system updates, including regression and validation testing, to confirm billing accuracy prior to implementation.

+ Develop and maintain processes for documentation, review, and approval of all billing-related system changes.

+ Ensure strong controls are in place for versioning, change tracking, and audit compliance.

+ Serve as the liaison between Customer Care, IT, and Regulatory teams to ensure that business requirements are properly defined, tested, and implemented in SAP.

+ Facilitate working sessions to align on timelines, testing expectations, and deployment strategies.

+ Identify and implement process enhancements that improve system accuracy, control robustness, and operational efficiency. Promote standardization of billing practices across jurisdictions where feasible.

Years of Experience

+ High School diploma or equivalent required

+ Minimum of 5 years' experience preferred

+ Minimum 5-10 years of experience in utility billing, rate implementation or SAP configuration management.

+ Experience working in a regulated utility environment (gas, water, or electric) strongly preferred.

+ Prior experience managing billing configuration or master data governance within SAP or similar enterprise systems is required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.