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Job Posting End Date

12-01-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

The Billing Analyst is responsible for billing operations, analysis and customer service for large accounts. The Analyst will liaise with utilities, customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing.

Job Description

At AEP, we’re more than just an energy company!

We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

What You'll Do:

+ Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities

+ Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings

+ Identify billing discrepancies and determine root cause of the issue

+ Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors

+ Create manual invoices at a detailed customer level ensuring data integrity Review, analyze and resolve unbilled cycles

+ Communicate and maintain relationships with utilities to troubleshoot issues and verify data Work with IT to improve system-driven automation

+ Responsible for accurately updating and generating reports, analyze and draw appropriate conclusions

+ Comprehend and interpret EDI. Ensure SOX Compliance and participate in monthly close process

+ Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants.

+ Ensure high degree of customer service for both internal and external customers.

+ Ensure processes and training materials are documented and regularly maintained.

What We're Looking For:

Bachelor’s Degree or equivalent required. Accounting, Finance or Business Management preferred. Minimum 3 years billing, finance or relevant business experience.

Preferred Experience:

+ Advanced Excel and/or Microsoft Access skills to support data analysis, advanced experience to include VLOOKUP function and Pivot Tables.

+ Technical understanding of information systems.

+ Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other AEP Energy employees.

+ Ability to interact with all levels of the organization. Solid analytical and problem-solving skills. Energy background / Energy billing experience ideal.

What You'll Get:

Salary Grade 4: $53,538.00 - $62,462.00

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade:

SP20-004

Compensation Range:

$25.23 - $31.54

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.