"Alerted.org

Shuttle Operations Supervisor - HR & Driver Support

Job Details

Job Location

Jefferson, LA

Position Type

Full Time

Salary Range

$20.00 Hourly

Job Category

Shuttle Driver

Description

Shuttle Operations | Site Supervisor

Onsight Healthcare has been contracted to support Ochsner Medical Center in New Orleans, Louisiana

Full-time Supervisor Role w/Benefits | $20.00 per hour | Monday – Friday | Weekends Off

Are you a people-oriented individual with a strong work ethic and compassionate personality? Onsight Healthcare is seeking an experienced, hands-on supervisor to join our team! Step into an exciting career where you'll oversee a shuttle operation that directly impacts the daily experience of our team and hospital staff across one of Louisiana’s most respected healthcare systems.

Why work for Onsight Healthcare?

Meaningful Impact- Be part of a supportive team that brings comfort and world-class customer service when most needed.

Professional Growth- Build leadership, operational, and people-management experience in a fast-paced healthcare environment.

Positive Work Environment- Join a company that values teamwork, respect, and employee well-being.

Shift Details

+ Shuttle Team Operating Hours

+ 24 hours per day 5 days per week

+ Starting Monday at 4:00am through Friday night at 12:00am

+ Supervisor will work a minimum of five 8-hour shifts Monday - Friday

+ This person will need to work a mix of morning and evening shifts to support and coach the team.

+ As the Supervisor, the person must be able to work outside these times depending on business needs.

Leadership Scope

+ Oversee the shuttle team, supporting frontline staff and reporting to the Site Manager

+ Monitor and support in shuttle operations to ensure safe, reliable, and customer-focused service

+ Serve as the first point of contact for operational issues, delays, or minor complaints

+ Assist employees with timecard questions, attendance matters, and basic HR documentation needs

+ Report escalated issues to the Site Manager for resolution

+ Step in to drive shuttles when necessary to support operations

Minimum Qualifications

+ Over the age of 21 years old

+ A High School Diploma or equivalent is required

+ Eligible to work for any U.S. employer

+ Must be well-versed in HR best practices for training, performance management, managing timecards, etc

+ Must be Tech-Savv, and able to navigate Microsoft Office, Microsoft Excel, and HR Systems such as Paycom

+ 2–3 years of supervisory or team lead experience in transportation, logistics, hospitality, or healthcare operations

+ 1 year of experience with driving shuttle buses or large delivery vehicles

About You

You are a confident, people-first leader who thrives in a fast-paced environment. You know how to motivate a team and lead through support, empowering employees to take ownership of their work. You’re operationally savvy, detail-oriented, and calm under pressure — the kind of leader who can balance safety, service, and efficiency with a smile.

You bring empathy, structure, and clear communication to your team every day, and you’re comfortable helping with basic HR needs such as coaching, documenting issues, answering employee questions, and reinforcing performance expectations. You’re also ready to step in and assist with driving whenever needed.

Are you ready to support one of Onsight Healthcare’s key shuttle operations? Apply now to join our team!

Qualifications

Summary and Qualifications

As our Site Supervisor, you will support the Site Manager in ensuring seamless shuttle services across the Ochsner Medical Center campus. The Site Supervisor will play a key role in basic HR-related functions such as coaching, attendance support, timecard reviews, and team development. This is a player-coach role—meaning you will lead the team while also being able to step in and drive when needed to support operations.You will directly oversee the team of drivers, helping maintain safe, reliable, and customer-focused operations.

You’ll work closely with the Site Manager and hospital administration to ensure every interaction reflects Onsight Healthcare’s “people come first” philosophy. With expanded involvement in employee coaching, attendance follow-up, timecard accuracy, and team relations, you will help support a positive and accountable team culture. From safety and scheduling to team support and client relations, you’ll help shape the hospital employee experience and operational success of the site!

Location

+ Ochsner Medical Center – New Orleans, Louisiana

Shift Details

+ Shuttle Team Operating Hours

+ 24 hours per day 5 days per week

+ Starting Monday at 4:00am through Friday night at 12:00am

+ Supervisor will work a minimum of five 8-hour shifts Monday - Friday

+ This person will need to work a mix of morning and evening shifts to support and coach the team.

+ As the Supervisor, the person must be able to work outside these times depending on business needs.

Position Qualifications

+ Over the age of 21 years old

+ A High School Diploma or equivalent is required

+ Eligible to work for any U.S. employer

+ 1–2 years of leadership experience supervising teams in transportation, logistics, or healthcare

+ 1 year of experience with driving shuttle buses or large delivery vehicles

+ Must be well-versed in HR best practices for training, performance management, managing timecards, etc

+ Must be well-versed in HR best practices for training, performance management, managing timecards, etc

+ Must be Tech-Savv, and able to navigate Microsoft Office, Microsoft Excel, and HR Systems such as Paycom

+ Have possessed a clean driving record for the past 5 years

+ Ability to pass all onboarding screening processes

+ Work a flexible, full-time schedule that includes days, evenings as needed

+ Adequately operate apps/technology on a tablet and learn new software used for daily tasks

+ Ability to build positive relationships with hospital staff and your team

+ Communicate clearly and effectively, motivating a diverse team

+ Prioritize multiple tasks in a fast-paced environment

+ Ability to work in a standing or sitting position for hours at a time in an outdoor environment

+ This role may require continuous sitting/driving throughout the entire shift and engagement in an outdoor environment that at times may include exposure to harsh elements

+ Physical involvement may include walking, standing, pushing, and pulling of various luggage/belongings, lifting up to 50 lbs, all while delivering outstanding customer service

Job Responsibilities:The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee, you will be held to the highest professional standards.

+ Supervise the shuttle team, supporting frontline staff and ensuring safe, reliable, and customer-focused operations

+ Assist in monitoring shuttle operations across the hospital campus to maintain safe, efficient, and reliable service

+ Support hiring, retention, and development of team members under the guidance of the Site Manager

+ Lead daily coaching and support of the team to drive engagement and accountability

+ Support site-level leaders in developing team performance

+ Assist in creating and managing staff schedules to ensure coverage and operational excellence

+ Maintain professional relationships with hospital staff and administration

+ Track basic operational KPIs, including safety compliance and customer satisfaction

+ Partner with Site Manager to ensure shuttle readiness, preventive maintenance, and operational safety

+ Report and document incidents, accidents, or claims to the Site Manager

+ Conduct occasional safety audits and ride-alongs to ensure compliance with protocols

+ Serve as the first point of contact for operational issues, delays, or minor complaints, escalating as needed

+ Collaborate with hospital administration, facilities, and security teams on daily operations

+ Maintain accurate records for incidents, vehicle maintenance, and staff training

+ Provide basic HR-related support such as documenting coaching conversations, monitoring attendance, and reviewing timecards

+ Approve minor shift swaps or temporary assignments under Site Manager guidance

+ Monitor shuttle vehicles for cleanliness and readiness, including inventory of keys, fuel, and safety equipment

+ Coach team members on interactions and service standards

+ Remain visible on-site to maintain team accountability and operational flow

+ Step in to drive when necessary to support service levels

+ Other duties as assigned

Facility Requirements

+ Additional facility requirements may apply

Compensation

+ $20.00 per hour

+ DailyPay App available (fees may apply)

+ Advancement Opportunities

+ Annual Performance-Based Pay Raises

Benefits

+ All insurance options listed are available to Full-Time employees.

+ Options are available after 90 days of employment

+ Uniforms provided

+ Accrued Paid Time Off (PTO)

+ Medical, Dental, and Vision Insurance

+ Short and Long-term Disability Insurance

+ Life and Accidental Insurance

About Us

Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facilities.

Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.