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System Analyst - POS

Austin, Texas

Direct hiring w/benefits

The systems analyst will interface

with end clients business teams to review requirements for products to be

configured on the POS and will enter data and configure menus in Simphony, to

ensure a successful product promotional launches. Product

promotional launches occur 6-10 a year.

This role requires experience

performing requirements analysis and process improvement along with the ability

to collaborate across various IT and business functions. In addition, it

will require the analyst to understand how Simphony configuration affects

barista POS experience & to use that understanding to refine

requirements. In enhancing/supporting existing systems, an

effective systems analyst will contribute relevant technical, functional, and

process knowledge to ensure a consistent user experience for baristas.

The analyst will report to the POS Dev

Manager in the POS Technology organization. The scope of work

affects ~ 40,000 POS registers across North America. POS supports ~

12,000 products in stores at any point in time.

Requirements

+ Reviews product data provided as part of apromotional launch & creates/updates specifications for the updatedPOS menu & checkout experience.

+ Attention to detail, and ability to question,evaluate & reason about direct & indirect consequences ofconfiguration changes to the POS.

+ Utilizes LEAN techniques to develop businessprocess designs and improve operations via process re-engineering efforts.

+ Effectively assesses improvement opportunities(productivity/efficiency gains, cost savings, etc.)

+ Utilizes agile delivery methodologies andparticipates on scrum teams in the execution of solution deliveryprojects.

+ Considers overall user technology experience inthoughtfully designing engaging solutions.

System Configuration & Testing

+ Performs application configuration (i.e. createattributes, menus, workflows, and UI changes) in support of solutiondelivery

+ Supports data conversion. Performs the extract,load, and validation of converted data.

+ Supports solution testing efforts by developingtest plans, preparing test environments, performing test execution, and

+ Validating test results.

+ Uses data queries to support validation of dataconversion and test results.

Production Support

+ Participates in call rotation (once every 6 weeks)

+ Drive system support, working trouble tickets andescalating to teammates according to priority and required expertise

+ queue, completing resolution within SLA.

+ Develops system proficiency and builds subjectmatter expertise through root cause analysis.

+ Coordinates issue resolution with vendors and/orcross-functional teams. Provides timely and thorough communication

+ regarding issue status/resolution with end-usersand team.

+ Creates and maintains systems documentation (e.g.Wiki, Knowledge Base Articles, Confluence)

+ Develops and facilitates system training.

+ Uses database query tools to write ad-hoc queriesfor mass data analysis and operational reports.

Leadership

+ Attention to detail

+ Thought leadership in understanding POSconfiguration choices

+ Self-directed; is successful with minimaldirection from more senior analysts providing escalation when necessary.

+ Partners with business teams, responding quicklyand thoroughly to issues and requests.

+ Provides constructive input and perspective toteam conversations.

+ Able to lead small streams of design/work

Summary of Experience

- 4+ years of relevant experience

Required Knowledge, Skills andAbilities

+ Working knowledge of systems development lifecycleand IT operations.

+ Configuration knowledge of relevantapplications/modules/platforms.

+ Ability to use business knowledge, sound judgment,and resourcefulness to design and deploy highly reliable and sustainabletechnology solutions.

+ Applies knowledge of business principles andtechnology practices to achieve successful outcomes in cross-functionalactivities.

+ Simphony experience - Oracle application

+ 2+ years SQL skills

+ Proficient with Excel and all Microsoft products

+ Basic networking skills

+ Retail experience - back end & Front of house(if possible)

+ Possible experience at Starbuck as a barista orretail specialist

+ Ability to document processes. Jira/Confluence experience

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.