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Software Developer (ServiceNow)

Job ID:

251058

Location:

VA - Metro Bldg At Eisenhower

Full/Part Time:

Full-Time

Posting Open-Close

11/21/2025

-

12/06/2025

Union

002

Regular/Temporary:

Regular

Job Description

Department Marketing Statement:

Join WMATA¿s Digital Modernization team as a ServiceNow Developer and help transform enterprise workflows into seamless, automated experiences. In this role, you¿ll design and implement innovative solutions on the ServiceNow platform¿streamlining IT service delivery, enhancing operational efficiency, and driving measurable business impact. If you¿re passionate about building scalable applications, integrating cutting-edge technologies, and shaping the future of digital services, we want you on our team.

Minimum Qualifications

Minimum** **Education

+ Graduationfromanaccreditedcollege/universitywithaBachelor'sDegreeinMathematics, Computer Science, Engineering or related field.

+ Inlieuofdegree,ahighschool diplomaorGEDandadditionalfour(4)years ofexperiencein progressively responsible and diversified information systems, communication systems management and technical experience in a large organization.

Minimum** **Experience

Five (5) years ofexperience in progressively responsible and diversified information systems, communication systems management and technical experience in a large organization.

Minimum** **Certification/Licensure

+ N/A

Preferred** **Qualifications

Minimum Experience

Five (5) years ofexperience in progressively responsible and diversified information systems, communication systems management and technical experience in a large organization.

Minimum Certification/Licensure

+ N/A

Preferred Qualifications

+ Experience in design, development and maintenance of operational applications preferably includingresponsibilities as seniortechnical staff and project managerand as senior technical staff and project manager is preferred.

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Software Developer is responsible for resolving the most complex application system problems within Digital Modernization. The incumbent plans, leads, coordinates, and participates in the design, development, quality assurance, installation, testing, and maintenance of assigned software/hardware systems to achieve project objectives and minimize the real-time operational impact of changes on current and developing application systems. The Developer ensures that established system functionality, reliability, performance and availability are maintained throughout the system development cycle, from initial inception through implementation and routine monitoring. The incumbent serves as functional area task leader and may serveas project leaderon complex systemsor technical task forces by planning, assigning, scheduling. They may monitor contractor performance for effectiveness in meeting objectives and solving problems, as well as coordinating projects within Digital Modernization. The Developer is responsible for one or more application projects to include identification and resolution of technical problems. The incumbent has considerable latitude for independent technical and professional judgment within approved plans and established guidelines.

Essential Functions

Principal Job Duties

+ Provides technical leadership and/or specialized technical assistance in problem-solving and application systems development.

+ Provides expert assistance in assigned criticalsystems areas withinthe department.

+ Develops, enhances and maintains applications and integrations withinDigital Modernization's portfolio

+ Prepares concise reportssuitable for all levels of management regarding projects and technical issues within assigned areas of responsibility.

+ Performs assignments using a full complement of software engineering skills such as requirements specification, system design, software development, quality assurance, documentation, and testing.

+ Functions as project engineer for system configuration management plan, with assigned responsibilityand is designated as the prime pointof contact. Responsible for the maintenance and execution of project configuration version control when making changes to existing application software or designing new software.

+ Is responsible for being on call during"off" hours and must respondto emergency outageseither via telephone, email, or in person and assists on-site staff until normal operations are resumed.

+ Provides technical leadership and/or specialized technicalassistance in problemsolving and application systems development.

+ Is responsible for a high level of operational performance and software reliability within major application systems throughout Digital Modernization.

+ Develops, reviews and updates varioussystems or softwareas required, in compliance with WMATA Standards and Criteria and Standard Specifications with industry standards, best industry practices, and current or future WMATA practices.

+ Develops and reviewsother department technical specifications and task orders for procurement of hardware, software, test equipment and services.

+ Performs failure analysisand prepares reportsincluding root causeand recommended corrective action for stakeholders and management. Evaluates and provide guidanceon system changesto determine feasibility, alternative solutions, and back out procedures.

+ Works closely with end usersto understand theirinformation requirements and to directresolution of their problems.

+ Maintains up-to date supportrequests and projectwork plans. Preparesstatus reports to compare progress with work plans.

+ Advises supervisory staff concerning system modifications and applications system deficiencies, end user requirements, and computer hardware, and recommends software support, work method and practice improvements.

+ Works variable hours to avoid adverse impact on operations and availability.

Other Duties

+ Maintains and promotesawareness and accountability with safety policiesand procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety consistent with our Agency SafetyPlan, other regulatory requirements within the Safety Management System and just culture principles.

The** **functions** **listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment

• Personal interview

• Verification of education and experience (including certifications and licenses)

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)

• Medical examination including a drug and alcohol screening (for safety sensitive positions)

• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.