"Alerted.org

Partner Success Manager, Solutions

The budgeted hiring range for this position is $92,000 - $100,750.00 a year

Position Summary:

The Partner Success Manager (PSM) is assigned accounts and acts as the key point of contact. The PSM ensures that

each partnership is successfully onboarded, continuously supported, and achieves measurable outcomes that align with

established goals.

The PSM leads post-sale communication with partners, including onboarding, reporting, ongoing engagement, and

renewals—driving retention and satisfaction across their portfolio. This role ensures partners experience consistent

value from Nightingale and that outcomes are met or exceeded through proactive communication, tracking, and

performance management.

PSM collaborates with the Regional Account Manager (RAM) to support new business acquisition and may be engaged

for upsell or new program opportunities. The PSM maintains full operational and relationship ownership throughout

the partnership lifecycle.

Role and Responsibilities:

+ Partner Ownership & Relationship Management

+ Serve as the primary point of contact for all active partner relationships after onboarding begins.

+ Build and maintain strong, trust-based relationships with key partner stakeholders.

+ Ensure expectations of partner commitments, milestones, and deliverables are clearly set.

+ Maintain transparent and consistent reporting and communication with the Director regarding key developments, challenges, and partner feedback.

+ Other duties as assigned.

+ Operational Management & Reporting

+ Collaborate with the Director, Solutions to manage the transition from sales to active partnership, ensuring a smooth handoff and clear alignment on expectations.

+ Coordinate with the Director, Solutions on internal resources to deliver successful program implementation and launch.

+ Oversee partnership implementation schedules, meeting coordination, and follow-up tasks.

+ Maintain detailed records in CRM systems and project management tools to ensure data accuracy and accountability.

+ Track and report on partnership health metrics, engagement levels, and fulfillment of service agreements.

+ Prepare and distribute partner reports and internal summaries for performance monitoring.

+ Manage administrative and documentation needs for renewals, billing coordination, and compliance.

+ Renewal & Growth Enablement

+ Proactively manage renewals, ensuring high retention rates and timely contract completion.

+ Identify risks to renewal or satisfaction early and develop action plans to address them.

+ Monitor account performance to identify and surface potential renewal and upsell opportunities.

+ Support the RAM in renewal strategy, data collection, and preparation of supporting materials.

+ Recommend process improvements based on partner feedback, insights, and operational outcomes.

+ Partner with the Regional Account Manager (RAM) to identify and pursue upsell or expansion opportunities as appropriate.

+ Core Skills and Attributes

+ Strong relationship management and communication skills.

+ Highly organized with the ability to manage multiple accounts and timelines.

+ Data-driven with the ability to interpret and present partner performance insights.

+ Collaborative and solutions-oriented with a focus on long-term partner success.

+ Self-directed and proactive in managing renewals and partner engagement.

Qualifications and Education Requirements:

+ Bachelor's degree preferred; Business, Communications, Healthcare Administration, or related field.

+ 3–5 years of experience in Partner success, account coordination, or project management, ideally in healthcare, education, or B2B services.

+ Demonstrated success managing multiple accounts or projects simultaneously.

+ Strong organizational, administrative, and communication skills with high attention to detail.

+ Proficiency with CRM platforms (Salesforce, HubSpot), and Microsoft Office Suite.

+ Data-driven mindset with the ability to track and analyze partner performance metrics.

+ Comfortable navigating ambiguity in a fast-paced, growth-oriented environment.

All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations.

Nightingale's commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.

Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.

At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.

The professional and personal development of our learners and our collaborators is our company's foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We're so happy that you've found us!

Employment is contingent upon successful completion of a background check and drug screen.