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About Byline Bank:

Headquartered in Chicago, Byline Bank, a subsidiary of Byline Bancorp, Inc. (NYSE:BY), is a full-service commercial bank serving small- and medium-sized businesses, financial sponsors and consumers. Byline Bank has approximately $9.7 billion in assets and operates 45 branch locations throughout the Chicago and Milwaukee metropolitan areas. Byline Bank offers a broad range of commercial and community banking products and services, including small-ticket equipment leasing solutions, and is one of the top U.S. Small Business Administration (SBA) lenders according to the national SBA rankings by volume FY2024. Byline Bank is a member of FDIC and an Equal Housing Lender.

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

+ U.S. News & World Report named Byline Bank as one of the **Best Companies to Work for in the Midwest, Finance & Overall in 2024-2025, 2025-2026.**

+ Chicago Sun Times Chicago’s **Best Workplaces 2024**

+ **Best Workplaces in Illinois in 2024** by Best Companies Group and Illinois SHRM (Society for Human Resource Management)

+ Forbes **America’s Best Small Employers 2023**

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

**Objective of Position** :

The Digital Banking Product Specialist will be responsible for the day-to-day administration of the bank’s digital banking platforms, including the bank’s consumer and small business online & mobile banking platform and deposit account onboarding platform. This position reports to the VP, Digital Banking Manager, and will eventually report to the Digital Banking Supervisor. The role will work closely with our external vendors, core systems, operations, marketing, and internal subject matter experts (SMEs), to execute digital platform product strategy. This role will assist in measuring product performance and report on digital adoption.

Duties and responsibilities:

+ Daily responsibilities will include: second-line support for the online/mobile banking platform and digital account opening platform, administration of the digital platforms, and ticket/error resolutions for the digital platforms.

+ Act as product specialist of the onboarding platform including relationship management of associated vendors (FIS, Q2, MANTL, Alloy, SendGrid, First Data, Clover Security). Become an expert on product capabilities with ability to answer questions and inform strategies.

+ Create and track product/service issues, escalate as appropriate and manage through to resolution.

+ Partner with operations, marketing, and compliance to create, test and implement new products and incentive programs on the platform. Develops and maintains project plans to drive results on new project initiatives.

+ Partner with BSA, Fraud, Retail Administration, and Retail teams to develop onboarding review process and provide procedural oversight.

+ Engagement with Digital Banking Strategy and key vendors to develop and maintain product roadmaps and prioritize focus on the highest impact work for customers and stakeholders. Provide recommendations for platform optimization and implement improvements.

+ Be the voice of the user. Understand user needs, identify the problem, and market opportunity, ideate solutions, prototype, and validate hypotheses.

+ Define, track, and realize key performance metrics and report on a weekly, monthly, quarterly, and annual basis. Identify opportunities for automation and partner with Enterprise Applications and Analytics team to create synergies with internal reporting platforms.

+ Engagement with vendors to determine benchmarking metrics and analysis of performance against peers.

+ Evangelize your products to internal stakeholders and clients. Create documentation to support platform and products and partner with learning & development team to education organization.

+ Be an agent of change. Explore new approaches, methodologies, and technologies in an ever evolving and changing industry.

_Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time._

Qualifications:

+ Bachelor's Degree or equivalent related experience in banking operations, online/mobile banking administration or similar

+ 2+ years of product management experience and/or digital banking functions in banking/financial services.

+ Experience in creating product documentation and internal knowledge base articles. Experience in creating internal training videos and guides.

+ Prior experience in managing seamless end-to-end, digital onboarding experiences and exposure to key elements of onboarding, such as KYC/KYB, and IDV.

+ Strong analytical and strategic thinking skills with the ability to effectively communicate complex concepts.

+ A data-driven approach to decision making with an analytical mindset Experience in validating hypotheses, establishing guiding KPIs and OKRs, forecasting and monitoring product performance, and leveraging data for continuous improvement.

+ The ability to collaborate with developers and data engineers to define the technology infrastructure and data architecture necessary to deliver a breakthrough client-centric experience.

+ Prior experience with bank core systems (FIS IBS) preferred.

Physical Demands/Work Environment:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices.

At Byline Bank, we value work-life flexibility and support a hybrid work environment for this position. This role allows for a combination of remote and in-office work, with occasional visits to the office based on business needs. Specific in-office days may vary and will be discussed during the interview process.

Compensation & Benefits:

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The salary range for this position is between $72,000 to $89,000.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, paid time off and much more! Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:

Byline Bank is an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.

If applying within the US, this role is not eligible for visa sponsorship now or in the future.

Note to Recruitment Agencies and Third-Party Recruiters:

Byline Bank kindly requests that third-party recruiters, staffing agencies, and recruitment firms refrain from submitting resumes or candidate profiles without a prior agreement in place. Any unsolicited submissions will be considered property of Byline Bank, and no fees will be paid for placements resulting from such submissions. We appreciate your understanding and cooperation.

Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics.