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Job Description

Job Description

Our company is dedicated to delivering innovations that extend and improve the lives of patients worldwide. Our team of dauntless, forward-thinking individuals achieves this through an unwavering commitment to supporting accessibility to medicine, providing new therapeutic options, and collaborating with governments and payers to ensure that people who need medicines have access to them.

We have a proud legacy of developing novel therapeutics for people with immune-mediated inflammatory diseases and autoimmune-related disorders. With an advanced understanding of human biology, there's been an emergence of innovative medicines and new modalities that aim to change the way we approach treatment for immune disorders. Our scientists are investigating ways to modulate TL1A to potentially address inflammation and fibrosis associated with inflammatory bowel disease. Our scientists are investigating tumor necrosis factor-like ligand 1A (TL1A), which has been shown to be increased in inflamed intestinal tissue and in the systemic circulation of patients with IBD.

Inflammatory bowel disease (IBD) is a chronic inflammatory condition affecting the digestive tract and impacting nearly three million people in the U.S. Crohn’s disease and ulcerative colitis are two of the most common forms of IBD. The unpredictable symptoms associated with IBD, which may include diarrhea, abdominal pain, unintended weight loss and fatigue, often create emotional and social challenges for those impacted.

The role will be responsible for Patient Support Program Marketing across the Immunology portfolio. This position will report to the Director, US Marketing Patient Support. The Associate Director will shape the foundational PSP planning and strategy for a significant anticipated launch in Immunology. This role will collaborate deeply and partner with internal and external stakeholder to define go-to-market plans for the PSP.

The Associate Director, U.S. Marketing, Patient Support Strategy & Effectiveness is responsible for shaping the patient experience to support patients starting and staying on their prescribed treatment. This role drives the strategic planning, design, and continuous evolution of the PSP by integrating customer insights, pain points and operational learnings into clear strategic priorities and program enhancements. This individual will collaborate across the enterprise to ensure that strategic decisions and investments are guided by actionable insights and a comprehensive understanding of the patient experience.

The Associate Director will partner closely with cross functional partners and peers to align on strategic planning, launch readiness, and continuous evolution of PSP strategy, ensuring data-driven insights inform end-to-end program design and execution.

The ideal candidate brings strong strategic thinking, deep understanding of patient support models, and the ability to translate insights into recommendations that improve the patient support program design and effectiveness.

This role is responsible for providing input on the design of the Immunology programs, and for ongoing feedback on how to improve these programs for patients, based on appropriate criteria and considerations, and will not be responsible for the implementation, execution, and day-to-day operation of these PSPs. The implementation, execution, and day-to-day operation of the MAP and the PAP will continue to reside with CEI and Corporate Responsibility, respectively, and will continue to be subject to all existing policies and SOPs on the appropriate use, interaction with, and separation from the sales and marketing functions.

Key responsibilities for the Patient support marketing role include, but are not limited to:

+ **Patient Support Strategy** : Shape PSP strategies that translate insights into actionable improvements in the patient journey. Develop and design compliant strategies with appropriate guardrails.

+ **Strategic Orchestration:** Partner across our Company's Access Program, Data Strategy, Customer Experience & Innovation to ensure PSP design integration and data ecosystem readiness.

+ **PSP Performance Measurement Framework** : Collaborate to establish and oversee PSP measurement framework and dashboards that enable data driven decision making and continuous patient journey optimization.

+ **Patient Support Program Delivery:** PSP launch planning, process mapping, and cross-functional coordination to ensure seamless go-to-market implementations and continuous improvement post-launch

+ **Continuous Improvement** : Develop and maintain a comprehensive overview of the End-to-End patient treatment experience, and data elements required to support patient journey analytics.

+ **Patient Support Innovation** : Identify emerging analytical capabilities to enhance PSP and future-state design for Immunology

+ **Oversee Budget** : manage budget and spend across agencies, and campaign development and execution while managing key AOR and vendor relationships

+ **Insights Orchestration:** Synthesize and translate complex data sets to identify drivers and opportunities to optimize the patient journey by uncovering patient barriers, and generating actionable recommendations for improvement.

+ **PSP Training & Field Readiness** : Strategy and development of PSP training and resources to equip appropriate field teams with compliant resources and messaging.

+ As a member of the US Pharma Immunology marketing team, partner with fellow colleagues to invest in each other’s development, build a culture of inclusivity, psychological safety, transparency and stretch our collective team’s thinking by challenging the status quo for the purpose of creating stronger outcomes

Our U.S. marketing team has adopted an Agile Way of Working to be more adaptive and responsive to rapidly evolving customer needs and keep pace with the digital evolution in the marketplace. This Agile model enables marketers to enhance their experience, building skills and capabilities that flex across various commercial functions based on business needs and priorities. The successful candidate embraces a growth mindset, a willingness to tackle challenges, and a passion for learning, development, and a greater team achievement.

This is a hybrid role based on Upper Gwynedd, PA, with an expectation of working on-site three days per week.

Education:

• Bachelor's degree or equivalent (BA/BS). MBA or equivalent preferred

Requirements:

+ 5+ years in pharma or healthcare, including experience with patient support, reimbursements, specialty pharmacy or marketing

+ Patient Support Program and/or Hub experience is required

+ A growth mindset, strong collaboration, and business agility

• Demonstrated strategic thinking, problem solving, analytical critical thinking and planning skills

• Demonstrated ability to leverage data analytics and/or customer and market insights to make business decisions

• Proven ability to build reporting & analytics for performance, access, adherence, pharmacy metrics

• Strong financial acumen, quantitative skills, and analytical capabilities

• Strong written/verbal communication skills as demonstrated through experience in strategy & marketing business case communication, sales interface, direct customer engagement and/or sales presentations

• Strong leadership, experience influencing without direct authority, navigating complex or matrix organizations and working successfully with cross-functional teams

• Understanding of omnichannel marketing, digital and non-digital channels

• Demonstrates high degree of integrity and ethics

+ Demonstrated ability to create and monitor KPIs, SLAs, and program performance

+ Ability to plan, prioritize, execute, anticipate challenges

+ Ability to influence across functions to gain consensus

+ Adaptability and comfort with change

**Preferred Skills** :

• Awareness and understanding of US commercial and regulatory requirements

• Understanding of patient support, pharmacy, and access

• Understanding of Immunology market

• Agency and vendor management

• Familiarity with agile tools like Jira and Mural

Required Skills:

Adaptability, Agile Methodology, Business Decisions, Business Integrity, Channel Marketing Strategy, Communication, Data Strategies, Decision Making, Market Access, Marketing, Marketing Budget Management, Marketing Strategy Implementation, Patient Support, Pharmaceutical Industry, Principles of Marketing, Psychological Safety, Strategic Market Analysis, Strategic Thinking, Website Marketing

Preferred Skills:

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$139,600.00 - $219,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

12/5/2025

*A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.

**Requisition ID:** R370564