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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Director, Operations

What does a successful Sr Director of Operations at Fiserv do?

We partner across the business to translate strategy into repeatable, measurable operations. As Director, Business Operations, you will lead cross-functional initiatives that improve efficiency, reduce cost, and increase the speed and quality of delivery. You’ll be a trusted advisor to senior leaders, a catalyst for change and a hands-on operator who builds strong processes, metrics and teams.

What you will do:

+ Lead operational strategy and execution for assigned domain(s), ensuring alignment to company goals and customer outcomes.

+ Design and scale end-to-end processes, governance and controls to improve cycle time, quality and cost.

+ Own performance measurement: define KPIs, build reporting and dashboards, run regular business reviews and drive data-led decision making.

+ Manage major cross-functional programs from planning through delivery, including stakeholder alignment, risk mitigation and change management.

+ Partner with Finance to support budgeting, forecasting and cost optimization initiatives; monitor program P&L impacts.

+ Build, coach and lead a high-performing operations team; set goals, develop talent and create succession plans.

+ Identify automation and technology opportunities; work with IT/product partners to prioritize and deliver solutions.

+ Ensure compliance with internal policies and regulatory requirements; partner with Legal, Risk and Compliance as needed.

+ Drive continuous improvement using structured methodologies (Lean, Six Sigma, Agile) and share best practices across the organization.

What you need to have:

+ Bachelor's degree in Business, Finance, Operations, Engineering or related field.

+ 8+ years of relevant experience in operations, program management or business transformation.

+ Minimum 5 years of people leadership experience.

+ Demonstrated success leading cross-functional programs and operational change in a complex organization.

+ Strong analytical skills; hands-on experience with data analysis and building management reporting.

+ Excellent stakeholder management, communication and presentation skills.

+ Experience with project management tools and process improvement methodologies.

What would be nice to have:

+ MBA or advanced degree.

+ Experience in financial services, payments, technology or a regulated industry.

+ Lean Six Sigma certification, PMP or equivalent.

+ Familiarity with RPA, workflow automation and data visualization tools (e.g., Power BI, Tableau).

Salary Range

$155,000.00 - $258,000.00

_These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.