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Support Services Director

Description

University of Colorado Anschutz Medical Campus

Department: Police Department, Support Services Division

Job Title:

Position #** **- Requisition #38349

Job Summary:

You'll have an important job serving those who protect others

Key Responsibilities:

Strategic Direction and Policy Development - 25%

+ Oversee the strategic direction of the Support Services section.

+ Responsible for developing and implementing goals, objectives, policies, and priorities for assigned functions; recommend and implement resulting policies and procedures.

+ Identify opportunities to improve service delivery methods and procedures, identify resource needs, review with appropriate management staff, and implement improvements.

Community Liaison and Agency Representation - 25%

+ Liaison for the Support Services section with other divisions, departments, and outside agencies, as applicable. Negotiate and resolve sensitive and controversial issues.

+ Serve on a variety of boards, commissions, and committees as appropriate.

+ Provide responsive staff assistance to higher-level management staff.

+ Attend and participate in professional group meetings; stay abreast of new legislation, trends, and innovations in public safety communications, records, property and evidence, digital media, monitoring centers, and Clery compliance.

+ Serve as the agency's CCIC/NCIC Coordinator, overseeing training, security, and the use of the National and Colorado Crime Computers.

Budget and Resource Management - 20%

+ Oversee, direct, and participate in developing and administering the assigned annual budget; forecast funds needed for staging, training, equipment, materials, and supplies; and monitor expenditures.

Staff Management and Training - 15%

+ Select, train, motivate, and evaluate direct reports; provide or coordinate staff training; work with employees to correct individual or unit deficiencies.

Organizational Studies and Improvements - 15%

+ Conduct various organizational, investigations, and operational studies; recommend appropriate modifications to assigned programs, policies, and procedures.

Work Location:

Hybrid

Why Join Us:

Why work for the University?

+ Medical: Multiple plan options

+ Dental: Multiple plan options

+ Additional Insurance: Disability, Life, Vision

+ Retirement 401(a) Plan: Employer contributes 10% of your gross pay

+ Paid Time Off: Accruals over the year

+ Vacation Days: 22/year (maximum accrual 352 hours)

+ Sick Days: 15/year (unlimited maximum accrual)

+ Holiday Days: 10/year

+ Tuition Benefit: Employees have access to this benefit on all CU campuses

+ ECO Pass: Reduced rate RTD Bus and light rail service

Qualifications:

Minimum Qualifications:

+ Bachelor's degree from an accredited college or university in Business Administration, Management, Public Administration, Communications, or a closely related field.

+ AND at least eight (8) years of professional experience with at least four (4) years of supervisory experience in a related field.

+ **Substitution:** An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis OR a combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Preferred Qualifications:

+ Five (5) or more years in Police Communications or Police Records

+ Five (5) or more years of experience as Records Management System Administrator to include CAD/RMS

+ CCIC/NCIC, CCRN, and/or other applicable certifications

+ Experience with NIBRS, Property and Evidence protocols, Clery Compliance

Conditions of Employment:

+ Must be willing to be sedentary, sitting for long periods

+ Must be willing and able to work in a confined workspace

+ Must be willing and able to work long hours, various shifts, weekends, and holidays

+ Must be willing and able to provide off-hour phone contact information to be accessible during non-work hours in case of emergencies or to cover unscheduled staffing shortages

+ Must be willing and able to pass a Civilian Police Department Background Check, which will include: Personal History Questionnaire, Integrity Interview, Polygraph, Fingerprint Check, Drug Screen, Credit/Civil Check, Criminal History and Driving Infractions Check, and Reference Checks.

Knowledge, Skills, and Abilities:

+ Possesses an advanced understanding of public safety radio system operations.

+ Ability to execute complex written and oral instructions. Compiles computerized statistical data reports.

+ Excellent oral and written communication skills.

+ Ability to read, understand, and interpret written materials, often of a technical or detailed nature.

+ Ability to remember situations, details, laws, regulations, procedures, policies, etc.

+ Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations supporting unit/organizational goals.

+ Establish and maintain effective, collaborative, positive relationships with those contacted during the course of work.

+ Knowledge of the principles of Emergency Operations Planning is desirable.

+ Exceptional interpersonal and leadership skills in dealing with subordinates, supervisors, and the general public.

+ Knowledge of the methods and practices of university law enforcement, including knowledge of criminal laws, rules of evidence, CORA, and community policing principles.

+ Knowledge of the Clery Act, FERPA, applicable sections of Title VII, IX, and other federal rules and regulations and how they relate to the operations of a university police department.

+ Knowledge and experience with supervisory techniques, management principles, and police organizational leadership.

+ Knowledge of physical security technology.

+ Ability to plan, direct, and evaluate the work of subordinates.

+ Ability to develop, implement, and assess goals and departmental objectives and to communicate through written policies and procedures.

+ Demonstrated ability to exercise sound judgment, exhibit leadership in sensitive and emergency situations, and make critical decisions.

How to Apply:

1. A letter of interest describing relevant job experiences related to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email addresses.

Screening of Applications Begins:

Anticipated Pay Range:

Equal Employment Opportunity Statement:

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

To apply, visit https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38349&lang=en (https://apptrkr.com/6744109)

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Support Services Director - 38349 University Staff

If you like working in the community, building relationships with the people you serve, and having a healthy work-life balance, we have the job for you. Join the police department at the CU Anschutz Medical Campus, the largest academic health center in the Rocky Mountain region. through ground-breaking, life-saving research at the forefront of transformative education, science, medicine, and healthcare.

- this role is eligible for a hybrid schedule of up to 6 days per month of remote work.

Are you ready to make a meaningful impact in public safety? Join the University of Colorado Anschutz Police Department (CU Anschutz PD) as a Director of Support Services and lead our dedicated team in Emergency Police Communications, Police Records, Property and Evidence, and Clery Compliance. At CU Anschutz PD, you'll be part of a dynamic and innovative environment where your expertise will drive service delivery and community safety excellence. Embrace the opportunity to shape the future of public safety communications and compliance while working alongside passionate professionals committed to making a difference. Your leadership will enhance operational efficiency and contribute to the well-being of our vibrant campus community. Come be a part of something bigger and help us set the standard for public safety in higher education. We have AMAZING benefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:There are many additional perks & programs with the CU Advantage (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=https://advantage.cu.edu/) .

For full consideration, please submit the following document(s):Questions should be directed to Courtney Bowman, [email protected] (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=courtney.bowman@cuanschutz.edu)

Immediately and continues until position is filled.

The starting salary range (or hiring range) for this position has been established as $98,892 - $125,790.The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=http://www.cu.edu/node/153125)

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=hr.adacoordinator@cuanschutz.edu) .

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) . Application Materials Required: Cover Letter, Resume/CV, List of References : Public Safety/Enforcement and Protective Services : Hybrid Department: U0001 -- Anschutz Med Campus or Denver - 20672 - ADM AFEVC University Police : Full-time : Nov 21, 2025 : Ongoing Posting Contact Name: Courtney Bowman Posting Contact Email: [email protected] (https://apptrkr.com/get\_redirect.php?id=6744109&targetURL=courtney.bowman@cuanschutz.edu) Position Number: 00001985jeid-010e17df40750f49b380a3e2d0a80659

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.