"Alerted.org

**Facility:** Outpatient Pavilion

**City** San Diego

Department

Job Status

Regular

Shift

Day

FTE

1

Shift Start Time

Shift End Time

AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; H.S. Diploma or Equivalent

Hours** **:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Core hours are 8am - 4:30pm. Hours may shift based on needs.

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$26.130 - $32.670 - $36.590

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams.

What You Will Do

Provide administrative, clerical, and receptionist services for the department.

Required Qualifications

+ Prior administrative / clerical experience in an outpatient healthcare setting, including insurance verification and authorization, and electronic scheduling.

+ Proven successful customer service experience.

+ AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

+ H.S. Diploma or Equivalent

Essential Functions

+ AdministrativeCommunicates and collaborates with peers, co-workers, supervisor, manager, physicians and surgeons, referral sources, payors, and collaborating departments to coordinate completion of work by established deadlines.Assists team members in locating patient data information including retrieving reports, filing, organizing, and duplicating sections of the medical record.Maintains organized medical records and files and to ensure efficient retrieval of document.Organizes, prioritizes, and coordinates to ensure completing projects and issues are completed per agreements.Responds to changes in priorities and interruptions by reassessing priorities and communicating any changes in deadlines or outcomes.

+ CommunicationCollaborates with participating members in developing, preparing, distributing and maintaining agendas and minutes per department and regulatory standards.Assure supporting documents are available and complete for meeting review.Preparation of correspondence, meeting minutes, or other documents is accurate (including correct grammar, spelling, and punctuation), thorough and completed by established deadlines.Sorts and distributes mail, faxes, and printed items.Prepares and processes outgoing faxes and mail including bulk mailings and flyers within designated time framesMaintains organized department records, files and to ensure efficient retrieval of documentsInformation and records are kept confidential per guidelinesCompletes department specific forms/record/data management per guidelines (e.g. personnel, vendor, charge/billing, special projects, other

+ Customer service and teamworkGreets and makes welcome a variety of customers by the telephone and in personObtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance.Uses scripts as appropriate including answering phones, transferring calls and service recoveryResponds to all inquiries with a timeliness that promotes customer satisfactionCommunicates effectively with all levels of staff and uses chain of command

+ Data Entry AccuracyComplete data entry input per regulatory and department standards.Posts patient charges into patient's billing account per regulatory and corporate compliance standards.

+ Insurance verification and financial counselingPrior to evaluation appointment, verify insurance coverage per department standards.Track authorizations for expiration; obtain new authorization prior to expiration of existing authorization.Communicates to other departments patient demographic and insurance information.Counsel patients, family, caregivers, and potential patients regarding insurance and financial aspects of treatment at time of initial evaluation appointment. Responsive to patients/families ongoing financial issues. Document education, action plan, and patient understanding of financial plan.

+ Medical records managementAdmit patients into tracking databases at time of initial referralContact all patients within specified timeframes upon referral receipt; complete intake referral form.Upon completion of the intake referral form, assign patient to appropriate team member,Assembles medical record, and completes other referral documentation including any patient evaluation forms) per department.Requests originals or copies of insurance, registration, evaluations, diagnostics, consults, H&Ps, or other reports to complete medical record.

+ Patient scheduling and evaluationSchedule patient for evaluation, including referrals to collaborating departments, as per department guidelines.Schedule patients for re-evaluation per approved intervals and/or team member recommendation.Confirm all evaluation and re-evaluation appointments in advance.Arrange transportation, accommodations, or other special services as needed.Schedule all diagnostic procedures / consultations ordered to complete patient evaluation.Notify collaborating departments of tests.Collects and prepares patient data necessary for patient to see consulting physician, to be admitted, to be transferred to other care providers, etc.Notify referring physician and/or departments of evaluation recommendations per documentation standards.Follow-up with patients with outstanding evaluation components to facilitate completion of work-up.Obtain outstanding evaluation test results from collaborating departments and refer to appropriate team member.Retrieves medical records as required.

Knowledge, Skills, and Abilities

+ Proven competence in the performance of basic office functions (answering incoming calls, filing, copying, faxing, word processing, etc).

+ Bilingual, English / Spanish preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class