• Medical Office Assistant II

    Novant Health (Wilmington, NC)


    What We Offer

     

    Bring your passion for patient care to Novant Health, where innovation, compassion, and teamwork drive everything we do. As a Medical Office Assistant II, you'll perform advanced administrative and clinical support tasks such as managing patient scheduling, records, insurance processes, and basic clinical duties to ensure efficient day-to-day operations in a medical practice. We offer a collaborative and supportive work environment.

     

    What You'll Do

    Administrative & Front Office

    + Greet and check in patients; verify identification and insurance.

    + Schedule, reschedule, and confirm patient appointments.

    + Answer multi-line phones and route calls appropriately.

    + Manage patient flow to ensure efficient clinic operations.

    + Maintain and update patient records in the EHR system.

    + Handle medical correspondence, referrals, and prior authorizations.

    + Collect co-pays, process payments, and balance daily cash reports.

    Clinical Support

    + Take and record vital signs and patient histories.

    + Prepare exam rooms and assist clinicians during minor procedures.

    + Perform basic patient intake and documentation.

    + Process lab orders, specimens, or diagnostic test requests.

    Insurance & Billing

    + Verify insurance eligibility and benefits.

    + Obtain pre-certifications and authorizations for procedures or medications.

    + Manage claims follow-up, corrections, and documentation.

    + Explain billing questions to patients.

     

    What We're Looking For

     

    + Education: High School or GED, required. Graduate of an accredited medical assistant program or a minimum of 2 year experience in a medical assistant role that included medication administration, required.

    + Experience: Previous work in a medical clinic, preferred.

    + Licensure/Certification: BLS/CPR (or earned within 90 days of hire), required. Annual UAP agreement with provider, required.

    + Additional Skills/Requirements (required): Ability to successfully complete generic and department specific skills validation and competency testing.

     

    Why Choose Novant Health?

     

    At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

     

    Job Opening ID

     

    128942