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Deskside Support Technician - Level 1

Location Bronx, NY

Company Order Number 2940

# of openings 1

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are looking for a motivated technical professional to join our team as a Deskside Support Technician!

OVERVIEW:

This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment.

Salary: $40,000-$45,000

RESPONSIBILITIES:

+ Provide hands-on technical support to all staff and administrators

+ Monitor and follow up calls in ticketing queue

+ Provide support for hardware/software issues in-person

+ Diagnose and resolve A/V equipment issues on-site

+ Follow up to closed tickets to ensure customer satisfaction

+ Provide resolution and assistance to issues related to the network migration

+ Conduct tests and evaluations of A/V equipment to ensure functionality and performance

+ Network access troubleshooting and repair including Wireless

+ Confirm printer access

+ Confirm shared storage access

+ Confirm application access

+ Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

+ Log and update all calls into Ticketing System

+ Focus on Customer Satisfaction

+ Ability to establish, nurture, and maintain a strong interpersonal relationship with end-users

+ Ability to overcome situations where the end-user may be nervous, unhappy or angry

QUALIFICATIONS:

+ A+ certification

+ 1-2 years’ experience in hardware and software support

+ Dell / Lenovo certifications

+ Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

+ Excellent customer service skills

+ Excellent verbal and written communication skills

+ Ability to work independently and as part of a team

+ Strong knowledge of Windows operating systems: Windows 10 & 11

+ Ability to troubleshoot hardware and software problems

CCS Offers:

+ Competitive salaries

+ Comprehensive benefits including:

+ Medical and dental plans

+ Company paid vision and short and long term disability plans

+ Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

+ 401K with employer match

+ Tuition reimbursement

+ Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

+ Company paid life Insurance

+ Paid holidays and vacation

+ Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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