• Logistics Manager

    CRST (Fort Wayne, IN)


    Description

    Ready to Drive Success?

     

    _Join CRST as a Planning Manager and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!_

    How You’ll Work

    + **Location** : 7310 Innovation Blvd, Fort Wayne, IN 46818

    + **Hours** : Monday to Friday (8:00 am to 5:00 pm)

    + **Compensation** : This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position: $39,000 to $50,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location

    + **Benefits** : Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

    + **Additional Compensation** : Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

     

    About the Role

     

    Responsible for responding to and/or managing inquiries, complaints and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email or social media. They must be able to communicate effectively, understand the customer's needs and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

    Essential Duties and Responsibilities

    + Negotiate rates with customers and service providers based on specific project requirements to ensure profitable margins for CRST Specialized

    + Source providers for warehousing and local deliveries

    + Manage the assets of our customers to ensure inventory integrity

    + Plan and manage deliveries from warehouse to job site to meet customer/contractor delivery

    + Create and be responsible for accurate invoicing to customers and providers including all accessorial charges

    + Interact with and assist other coordinators in operational plans, execution, or bid responses

    + Manage and find resolution with customers and service providers regarding the process or project management issues that may occur but are not limited to onsite services, transportation, and product handling

    + Communicate effectively in writing and verbally with customers regarding process or service issues

    + Communicate with providers as project information and instructions change and regarding service issues and identify service resolutions

    + Quote, set up, and manage carriers for project-specific line hauls

    What Great Looks Like

    + Inventory management experience

    + Proven experience negotiating with suppliers

    + Able to professionally deescalate customer calls

    + Transportation experience

    Qualifications

    + High school diploma or GED

    + Detail-oriented with strong follow-through on documentation and customer updates

    + Reliable, punctual, and able to adapt to operational needs

    + Clear, empathetic communicator who listens and responds effectively

     

    Why CRST** **?

     

    For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

     

    **The CRST Core Values** : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

    **EEO Statement** : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

    Let’s Build Something Great

    Apply today and help us provide CRST’s customers with excellent customer service. Your opportunity starts here.

    Qualifications

    Skills

    Preferred

    + **Complex Problem Solving:** Expert

    + **Critical Thinking:** Expert

    + **Judgment and Decision Making:** Expert

    + **Active Listening:** Expert

    + **Mathematics:** Expert

    + **Negotiation:** Expert

    + **Reading Comprehension:** Expert

    + **Speaking:** Expert

    + **Instructing:** Expert

    + **Writing:** Expert

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.