• Spanish/ English Customer Service Representative

    Robert Half Office Team (San Diego, CA)


    Description

    Bilingual Spanish Customer Service Representative – Nonprofit (Homelessness & Community Assistance)

     

    Type: Contract-to-Hire

     

    Start Date: Early January

     

    Schedule: Full-time, Standard Business Hours (Shifts between 8AM–6PM)

    About the Opportunity:

    We are seeking compassionate, mission-driven Bilingual Spanish Customer Service Representatives to join a nonprofit dedicated to supporting individuals facing homelessness, food insecurity, and housing challenges. This role is ideal for someone who is passionate about serving the community and wants to build a long-term career in social services.

     

    You’ll be the first point of contact for clients seeking help, providing information, support, and referrals to essential programs. The role begins fully onsite, with potential hybrid flexibility after approximately six months based on performance and reliability.

    What You’ll Do:

    + Answer inbound calls from community members seeking assistance with homelessness services, food programs, housing resources, and other essential needs.

    + Communicate with clients in both English and Spanish, offering patient, compassionate support.

    + Gather information, assess needs, and provide accurate details about available programs and next steps.

    + Document all interactions using the organization’s CRM system.

    + Learn program guidelines, processes, and community resources quickly.

    + Maintain confidentiality and follow all nonprofit and social services compliance standards.

    + Collaborate with team members and program staff to ensure callers receive timely and appropriate

    Requirements

    What We’re Looking For:

    + Bilingual in English and Spanish (verbal and written) required.

    + A passion for helping others and supporting vulnerable populations.

    + Strong customer service experience (call center or high-volume phone work preferred).

    + Ability to work fully onsite for the first 6 months.

    + Comfortable handling a steady volume of inbound calls with empathy and patience.

    + Ability to navigate CRM systems and update records accurately.

    + Excellent communication, active listening, and problem-solving skills.

    + Reliable, professional, and eager to learn.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .