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Desktop Support Specialist

Req number:

R6675

Employment type:

Full time

Worksite flexibility:

Hybrid

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Desktop Support Specialist, you will be responsible for providing technical support to users, troubleshooting problems, and maintaining workstation and LAN performance.

Job Description

We are looking for **Desktop Support Specialist** to oversee the timely delivery of quality technical support to internal and external customers. This position will be **contract** and **hybrid in Trenton, NJ** .

What You’ll Do

+ Provide comprehensive technical assistance to end users and ensure the reliable operation of workstation devices, software, and related infrastructure throughout the organization

+ Support both in-house and remote staff by responding to helpdesk tickets, diagnosing issues, and delivering prompt, customer-focused resolutions

+ Provide hands-on support by researching and answering user questions, troubleshooting hardware and software problems, and maintaining consistent workstation and LAN performance

+ Build and configure new user setups, including imaging PCs, installing approved software, setting up phones and peripherals, and ensuring user accounts and permissions are properly established

+ Maintain detailed and accurate documentation of all tickets, troubleshooting steps, and resolutions within the Helpdesk ticketing system, as well as update and reconcile hardware and software inventory as equipment is deployed, moved, or decommissioned

+ Ensure that desktop computers integrate seamlessly with enterprise systems such as file servers, email platforms, network printers, conferencing tools, and other administrative or business applications

+ Troubleshoot routine network issues, software errors, and printing problems, and assist with routine maintenance activities such as patching, antivirus updates, and system configuration changes

+ Collaborate closely with external vendor support teams to resolve advanced or specialized issues, and coordinating escalations while maintaining clear communication with end users

+ Excellent communication skills are essential, as the technician must explain technical concepts clearly and professionally to users at all skill levels

+ Manage multiple tickets, prioritize tasks effectively, and maintain a high standard of service

What You’ll Need

Required:

+ Minimum 3 years’ experience in Microsoft Office365 products

+ Minimum 3 years’ experience demonstrating troubleshooting skills with the ability to diagnosis and correct computer software, firmware, hardware problems

+ Minimum 3 years’ experience demonstrating clear understanding of remote access tools to assist users in a telework multi-network environment

+ Minimum 3 years’ experience diagnosising and correcting wireless network issues

+ Minimum 3 years’ experience assisting users with audio visual equipment, Zoom and Team issues

+ Minimum 3 years’ experience diagnosising and correcting smartphone phone problems

+ Minimum 3 years’ experience demonstrating good interpersonal skills in a high-volume Helpdesk maintaining professional demeanor

+ Minimum 1 years’ experience keeping accurate records of transactions in professional inventory and Helpdesk ticketing systems

+ Minimum 1 years’ experience with the physically setup and move computer and peripheral equipment

Physical Demands

+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

\#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$28p/h - $34p/h

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.