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Posting Details

Working Title Undergraduate Student Services Specialist

Position Number 01202A

Department PSYCHOLOGY DEPARTMENT

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category F Administrative Support (Clerical & Sales)

Job Description

The position’s main objective is to support engagement with undergraduate students to facilitate their success in the Department of Psychology. This position is responsible for responding to student requests and advising students in need of department, college, and university resources. Supports academic advising for Psychology majors. Manages data, communications, and/or marketing resources in support of the Department’s undergraduate students and educational programs. This position will monitor and report the success of these efforts.

Type of Recruitment

Knowledge, skills and abilities

Strong knowledge of effective customer service and problem resolution techniques.

Working knowledge of PC-related software Microsoft Office products and social media platforms.

Some technical skills to learn and use enterprise systems needed.

Effective oral and written communication skills.

Demonstrated time management and organizational skills.

Good interpersonal skills and ease in relating to people from varying educational, cultural, and social backgrounds.

Ability to provide a welcoming, inclusive, and diverse community for the student services office.

Ability to build a rapport with students; building trust, flexibility; and an empathetic, non-judgmental, and ethical approach with a diverse group of students.

Ability to evaluate a situation, pose solutions, and assist others in making decisions.

Ability to work independently, and ability to exercise judgment proactively to anticipate needs and problems associated with student advisement.

Demonstrated ability to prioritize work, make workflow decisions.

Demonstrated ability to produce documents using PC-based software such as Microsoft Office Suite to include the ability to enter and manipulate data and produce reports in spreadsheet software.

Demonstrated ability to creatively manage web site content and establish a social media presence for the undergraduate program.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some experience in providing support to students at the college level (i.e., student advising, financial aid, student affairs, etc.) Some experience in the educational process of enrollment, supporting and engaging with students representing a diverse population.

Basic experience in using professional electronic media (i.e., Instagram, LinkedIn, etc.) and enterprise software (Banner, Office 365 productivity tools such as, OneDrive, SharePoint, PeopleAdmin).

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

na

Conditions of Employment

n/a

Annual Salary/Hourly Rate Salary commensurate with education and experience

Posting Detail Information

Job Requisition Number S03133

Job Open To General Public

Open Date 11/24/2025

Close Date

Open Until Filled Yes

Special Instructions Summary

n/a

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page https://www.odu.edu/sci

Department Home Page https://www.odu.edu/psychology/advising

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

+ Contact Information for Professional References

Optional Documents

+ Other Document

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter