• Associate Relations Specialist

    Acosta Group (Lewisville, TX)


    DESCRIPTION

    The **Associate Relations Specialist** supports the associate experience by handling a variety of employee relations activities, including corrective action support, documentation, and case management. This role partners closely with leaders, HR Business Partners, and internal teams to ensure a fair, consistent, and legally compliant associate relations process. The ideal candidate has strong communication skills, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

    RESPONSIBILITIES

    + Monitors ServiceNow caseload and ensures timely completion of assigned cases

    + Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests

    + Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations

    + Reviews termination requests to ensure process adherence and sound case development

    + Processes severance and retention bonus requests, maintaining timely and accurate documentation

    + Responds to records requests and other ad hoc employee relations needs

    + Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards

    + Maintains consistent and complete documentation within the ServiceNow platform

    + Ensures all actions align with North American employment laws, guidelines, and company policies

    + Maintain confidentiality of department and associate information according to established practices.

    + Provides policy interpretation and guidance to associates and leaders as needed.

    + Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases.

    + Supports internal initiatives to improve associate relations experience.

    + Identifies opportunities for process improvement and shares feedback with the Associate Relations team.

    + Participates in team projects focused on enhancing documentation, workflows, and associate communications.

    + Perform other duties as required and/or assigned.

    QUALIFICATIONS

    + Associate’s degree in human resources, Business or related field or equivalent education and experience.

    + 4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management.

    + An associate first mindset with dedication to internal customer service and company culture.

    + Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors.

    + Strong organizational and time management skills.

    + Strong attention to details.

    + Ability to manage expectations, process and multiple projects simultaneously.

    + A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives.

    + Ability to work with little supervision and deliver results.

     

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    ABOUT US

    Acosta, and its subsidiaries, is an Equal Opportunity Employer

    **Job Category:** Administration

    **Position Type:** Full time

    **Business Unit:** Corporate

    **Salary Range:** $.00 - $.00

    **Company:** Acosta Employee Holdco LLC

    **Req ID:** 16074