• Systems & Process Analyst III

    Rise Baking Company (Tucker, GA)


    Purpose

     

    Manage and optimize the company’s business processes through automation platforms and other related R&D systems. Drive process improvement initiatives, coordinate with cross-functional teams and consultants, and ensure the system(s) meet evolving business needs.

    Essential Functions

    + System Leadership & Optimization

    + Lead the overall management and strategy of the business process management (BPM) project

    + Proactively work toward system improvement as an efficiency enabler across the network

    + Organize and facilitate workshops with cross-functional departments to identify pain points and ensure processes are streamlined, effective, and aligned with business objectives

    + Lead and coordinate the BPM Ambassador Program to promote system adoption and continuous improvement

    + Develop, maintain, and update user training documentation and the centralized Training Page to support onboarding and ongoing education

    + Consultant & Stakeholder Coordination

    + Serve as the primary point of contact with external consultants

    + Participate in weekly consultant meetings to review progress, submit change requests, report end-user issues, and ensure timely and accurate implementation of system updates

    + Validate fixes and enhancements before rollout and communicate changes clearly to stakeholders

    + Change Management & Support

    + Own and manage the change request backlog in issue and project tracking software, prioritizing tasks in collaboration with stakeholders

    + Provide general end-user support to ensure smooth daily operations of the BPM system

    + Business Support

    + Support the business in additional initiatives related to process optimization, digital transformation, or other strategic projects as needed

    + Support expanded initiatives related to additional assigned R&D systems or processes

    + Support food safety program, quality standards, and legality of manufactured products

    + Perform other job-related duties as assigned

     

    Qualifications (Education, Experience, Competencies)

     

    + Bachelor's degree in computer science, information technology, or business administration, or 4-5 years of equivalent work experience

    + Experience with BPM software, such as Appian, preferred

    + Experience in the food or beverage industry preferred

    + Experience working with third-party consultants and managing vendor relationships desired

    + Strong project management skills

    + Strong facilitation skills with the ability to lead workshops and cross-functional meetings

    + Strong written, verbal, and interpersonal communication skills

    + Familiarity with creating and maintaining user documentation and training materials

    + Proficient computer skills, including MS Office programs: Outlook, Word, Excel, PowerPoint

    + Ability to lead through influence

    + Detail-oriented with strong analytical, strategic, and critical thinking skills

    + Strong problem-solving and troubleshooting ability

    + Self-motivated with a passion for streamlining operations and delivering impactful solutions