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Membership and Operations Senior Manager

Association Management Chicago, IL

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Description

Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Senior Operations Manager to join our Association Management Unit in our Chicago office. The Senior Operations Manager plays a significant role in the management of our client associations' programs and supports the association Executive Director in all areas of association management.

What You Will Do:

Oversee all client operations, including:

+ Assisting with the annual budget, quarterly financial reports and periodic forecasts in collaboration with Executive Director and finance/accounting staff team

+ Drafting and maintaining critical governance documents

+ Ensuring operational coordination, efficiency and effectiveness across the client team

+ Organizing and facilitating in-person and virtual governance meetings for the client

+ Ensuring the timely preparation and dissemination of Board and governance meeting materials

+ Coordinating, drafting and disseminating governance and operational update communications, including reports related to membership, finances, the strategic plan and other ad hoc needs

+ Supervising and coaching the membership, operations and education staff teams, including but not limited to client relations

+ Overseeing customer/member care, in collaboration with membership, operations and education staff teams

+ Overseeing all expenses related to operations for the client to maximize efficiency and cost savings

+ Establishing and maintaining a positive and respected working relationship between client volunteer leaders and the client staff team

+ Managing ad hoc projects related to membership, operations and/or finance/accounting

+ Managing ad hoc committees related to emerging client objectives, as needed

This Role Might Be for You If…

+ You can provide passion and a desire for excellence in any role or project you take on.

+ You enjoy managing a varied portfolio of projects, are very organized and detail oriented, look for innovation and get energy from collaboration and teamwork.

+ You have experience in prioritizing, delegating and managing projects from inception to completion.

+ You have experience in performance management and are committed to staff development and engagement.

+ You possess strong leadership qualities and the ability to build strong relationships with internal and external partners.

+ You demonstrate strong written and verbal communication skills for professional settings.

+ You have excellent time management and organizational skills.

+ You possess a proactive approach to process improvement and have the ability to learn on the fly.

+ You have a demonstrated ability to apply sound business judgment related to conflict resolution.

Basic Qualifications

+ Bachelor's degree from an accredited four-year institution or equivalent experience

+ 7-10 years of relevant professional experience, to include direct supervisory responsibilities

+ Experience with budgets, financial reports, AMS and CMS platforms

+ Demonstration of previous writing and editing experience

+ Proficiency with basic computer programming, including the Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Outlook)

Preferred Qualifications

+ Experience with volunteer management is highly preferred

+ Experience with healthcare or medical provider professional associations/societies

+ Experience working with teams or volunteers located around the world

+ Database experience and website skills are preferred

Where Do You Fit?Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines. Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $100,000 - $115,000

Equal Employment Opportunity At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.