• Sr Customer Quality Engineer

    Safran (Carson, CA)


    Sr Customer Quality Engineer

    Job details

    General information

    Entity

    Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

     

    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

     

    Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

     

    Reference number

     

    2025-167851

    Job details

    Domain

     

    Production

     

    Job field / Job profile

     

    Quality - development quality assurance (design / industrial engineering / tools/ support and services)

     

    Job title

     

    Sr Customer Quality Engineer

     

    Employment type

     

    Permanent

     

    Professional category

     

    Professional, Engineer & Manager

     

    Part time / Full time

     

    Full-time

    Job description

    Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

     

    Join our first-class team to reinvent in-flight experience. In the role of Sr. Customer Quality Engineer you'll play a pivotal part on our Quality team.

    This position contributes to our vision by:

    - Customer Interface & Communication

     

    - Act as the main point of contact for customer quality concerns and audits.

     

    - Manage customer complaints, nonconformance reports (NCRs), and corrective actions.

     

    - Maintain regular communication with customer quality representatives to ensure transparency and trust.

     

    - Coordinate and participate in customer meetings and reviews (QRQC, 8D, FAIR reviews, etc.).

    - Issue Resolution & Root Cause Analysis

    - Lead or facilitate investigations of customer-reported issues using structured problem-solving methods (5 Whys, Fishbone, 8D, etc.).

     

    - Ensure timely containment, root cause identification, and implementation of effective corrective and preventive actions.

     

    - Verify and validate the effectiveness of implemented actions before closure

     

    But what else? (advantages, specificities, etc.)

     

    Safran Cabin is #1 worldwide for business and regional aircraft interiors.

     

    Here, you will build your skills and grow with a community of experts to enrich yourself every day.

     

    Here, collaboration is embodied within the diversity of our teams all around the world.

     

    Here, we're cutting our emissions, not your ambitions.

     

    Together, let's shape the sustainable future of aeronautics. Learn more about Safran Cabin!

    US EEO statements:

    At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

    Cabin TA:

    • Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

    • Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only) Remove if not applicable.

     

    The expected salary range for this position is between $82,360 - $129,430 USD. Actual compensation will be determined based on experience, education, and other factors permitted.

     

    Candidate skills & requirements

    Qualifications

    Strong knowledge of AS9100 / ISO 9001 standards.

     

    Experience with 8D, FMEA, SPC, PPAP, FAIRs, and other quality tools.

     

    Proficiency with ERP and quality management systems (SAP, EtQ, etc.).

     

    Soft Skills: Excellent communication, problem-solving, and analytical skills.

     

    Languages: Fluent in English (additional languages a plus).

     

    Annual salary

     

    $82,360 - $129,430

     

    Job location

     

    Job location

     

    North America, United States, California

     

    City (-ies)

     

    CA 90746 Carson

     

    Applicant criteria

     

    Minimum education level achieved

     

    Bachelor's Degree

     

    Minimum experience level required

     

    More than 5 years

     

    ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

     

    No