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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is a part of the Audio Visual and Digital Signage team within the IT Collaboration Services group. In this role, you will design and configure advanced AV systems—including displays, microphones, DSPs, control systems, and video conferencing platforms—to support collaborative workspaces and events. You’ll provide hands-on technical support, troubleshoot issues in real time, and work closely with IT, Facilities, and vendors to deliver seamless AV experiences.

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Develop and implement AV solutions including displays, microphones, Digital Signal Processors, control systems, and video conferencing platforms to support collaborative workspaces and events.

+ Provide hands-on support for AV hardware and software, ensuring smooth operation during live events. Diagnose and resolve technical issues promptly.

+ Work closely with IT, Facilities, and external vendors to plan, coordinate, and execute AV installations, upgrades, and maintenance projects.

+ Maintain accurate documentation of AV systems, configurations, and inventory. Proactively monitor system performance and implement improvements as needed.

+ Deliver high-touch AV support for executive meetings and corporate events, including setup, operation, and real-time troubleshooting.

+ Ensure AV systems adhere to organizational security policies and compliance standards, including access controls and data protection.

+ Educate end-users and support staff on AV system functionality, best practices, and troubleshooting techniques to promote self-sufficiency and reduce support requests.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree or equivalent training/experience

+ 3 years of Audio Visual engineering or relevant experience

Preferred Qualifications- Education & Prior Job Experience

+ Strong understanding of signal flow, AV control systems, and room automation.

Skills, Licenses & Certifications

+ Industry certifications

+ AVIXA CTS

+ Crestron Programming 101/201

+ BIAMP Tesira/Vocia, and Microsoft Teams Room

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.