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Senior Receptionist & Switchboard Operations (MS Onsite)** **Position Profile

Perform in a senior-level capacity to create and maintain a professional image of the company by providing prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. Responsibilities include taking and relaying messages and performing various light administrative duties.

Job Duties and Key Responsibilities** **Reception & Visitor Management

+ Greet visitors warmly and professionally, creating a positive first impression.

+ Check in guests, issue visitor badges, and promptly notify hosts of their arrival.

+ Process and assign wireless network accounts for Headquarters visitors (if applicable).

+ Activate temporary badges for employees who forgot or lost their badge or if malfunctioning.

+ Maintain visitor protocols to ensure security and hospitality standards.

+ Maintain a neat and orderly reception area, including visitor reading materials.

Call Handling & Communication

+ Answer and properly route global calls (including confidential calls) using the company-wide switchboard.

+ Provide accurate information to callers and handle calls expeditiously with a high standard of customer service.

+ Prioritize calls and escalate customer service issues to the proper chain of command.

+ Manage emails with attention to detail, discretion, and confidentiality.

+ Ensure company phone and speed dial lists are current.

Conference & Meeting Support

+ Schedule meeting rooms and ensure proper setup, including seating, A/V equipment, and materials.

+ Assist with audio-visual equipment and troubleshoot minor technical issues to minimize disruptions.

+ Coordinate catering orders for meetings, track invoices, and confirm timely delivery and proper setup.

Administrative Support

+ Provide light administrative assistance to Headquarters staff (e.g., issuing facility access cards, envelope labels, compiling manuals).

+ Notify employees upon receipt of inbound deliveries or direct deliveries to the Mail Room as appropriate.

+ Follow up on loaned access cards to ensure all are returned; contact Security if cards are not returned by end of day.

+ Train backup personnel and provide guidance on policies and procedures.

+ Proactively seek additional work during downtime.

+ Perform other duties as assigned by the Site Manager.

Relationship Building

+ Build professional relationships with customers and internal teams.

+ Represent the culture of both Ricoh and the customer as required.

Qualifications (Education, Experience, and Certifications)

Typically Required:

+ High school diploma required.

+ Experience working in a Headquarters environment preferred.

+ 8+ years of experience as a receptionist in a busy switchboard environment preferred.

+ Ability to type 40 WPM.

+ Flexibility to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).

Knowledge, Skills, and Abilities

+ Strong verbal and written communication skills.

+ Demonstrated customer service and relationship-building skills.

+ Proficiency in PC applications.

+ Basic clerical and secretarial skills.

+ Ability to handle high-volume telephone calls.

+ Good organizational and judgment skills.

Working Conditions, Mental and Physical Demands

+ Office environment with adequate lighting, ventilation, and normal temperature and noise levels.

+ Work assignments are diversified; ability to interpret, comprehend, and apply complex material and convey information clearly.

+ Minimal physical effort required; work is mostly sedentary but may involve walking, standing, bending, reaching, and lifting objects under 10 lbs (e.g., papers, books, files).

+ Moderate dexterity required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

**Note:** The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.