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Family Self-Sufficiency Coordinator

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Family Self-Sufficiency Coordinator

Salary

$52,020.00 - $58,685.00 Annually

Location

701 South Sixth Street, TN

Job Type

Full-Time Non Civil Service

Job Number

MDHA 08142

Department

MDHA

Opening Date

11/25/2025

Closing Date

12/6/2025 11:59 PM Central

+ Description

+ Benefits

Position Description

Position Open: November 21, 2025

Position Close: December 6, 2025

JOB ANNOUNCEMENT

Position: Family Self-Sufficiency Coordinator

Salary: $52,020 - $58,685

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. Its mission is to create affordable housing options, support neighborhoods, strengthen communities, and help build a better Nashville.

MDHA employs over 300 staff members, has a budget of $185 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

Under the direction of the Assistant Director of Rental Assistance, works to assist residents of the Housing Choice Voucher Program in becoming self-sufficient and free from all government assistance by establishing a specific plan with goals for each participating family and coordinating services with other agencies

Typical Duties

Recruitment & Selection

+ Recruit, screen, and qualify participants for the Family Self-Sufficiency (FSS) program

+ Initiate a Participation Contract for each family to help them fulfill their obligations as a participant in the FSS

+ Interview FSS participants to assess their needs and develop an Individual Training & Service Plan program. Using the software provided

Program Oversight

+ Participation in the FSS Coordinating Committee

+ Performs the escrow account calculations using a FSS escrow account credit worksheet and provides the finance department with information on MDHA contributions to the escrow account.

+ Conduct quarterly FSS enrollment sessions to explain the program to referred/interested families about the program of income or other status changes to ensure compliance guidelines

+ Maintain case files for FSS program participants by conducting annual and interim re-examinations to determine any changes

+ Develop and maintain confidential record-keeping systems for the FSS program.

+ Makes social service referrals to participating households whose situations require additional forms of assistance outside services provided by MDHA resident services.

+ Counsel program participants on program requirements to assist with meeting goals for self-sufficiency

+ Develop partnerships with community-based organizations, agencies, & social service providers that provide services that can assist FSS participants in achieving their goals encouragement (phone call, office visit, etc.)

+ At a minimum, maintain monthly contact with FSS participants to review & track progress of program goals and to provide

+ Conduct orientations & presentations to explain the FSS program to participants and the public

Correspondence Management

+ Utilize the MDHA software to document program activities & track progress of program participants

+ Prepare letters, brochures, etc. Using the housing choice voucher participant database to notify families & generate interest in the FSS program

+ Provide annual escrow reports to FSS participants

+ Prepare quarterly reports

+ Perform other related duties as required

Minimum Qualifications

Bachelor’s degree in social sciences, social work, public administration or a related field, and three (3) years of experience with low income or assisted housing. Previous experience managing an FSS Program preferred.

Candidates with accreditation earned in foreign institutes are encouraged to apply

License Required

Valid Tennessee driver’s license

Must obtain FSS certification & HCV Specialist within 12 months of hire date

Preferred Experience, Knowledge, Skills, and Abilities

Regulatory Expertise:

Knowledge of the Assisted Housing Programs administered by MDHA; knowledge of HUD regulations; knowledge of policies, procedures as they related to rental assistance programs; knowledge of community resources; knowledge of modern housing practices. Must have great verbal and written communication skills.

Interpersonal Skills:

Knowledge of laws and practices relating to owner-tenant responsibilities; ability to establish and maintain effective working relationships with owners, participating families and governmental agencies; ability to organize and assign work; ability to interpret policies and regulations of the rental assistance programs and the ability to resolve problems in an expeditious manner.

Resilience:

Willingness and mental and physical ability to perform the duties involved in this classification. Ability to perform work with or without accommodation requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required.

THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.

Apply HERE (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=790b0041-9dbf-44c2-b0f4-a7c9d148bf03&ccId=19000101\_000001&jobId=552840&lang=en\_US) . Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace

701 South Sixth Street

Nashville, Tennessee 37202

www.Nashville-MDHA.org

TDD#252-8599

To request a reasonable accommodation or assistance with language interpretation

Contact: 252-8550

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

CORE BENEFITS

Medical: Choice of two plans; Metro pays 75% of premium

Dental: Choice of two plans; Metro pays for single coverage

Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium

Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees

Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)

Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years

Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free

Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave: (Full-time employees)

+ Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)

+ Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office)

+ Sick leave: 12 days of sick leave per year

+ Other leaves: Judicial leave, military leave, bereavement leave

*See the Human Resources webpage for more details and optional benefits at nashville.gov/hr

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Department 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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