• Help Desk Representative

    Insight Global (Denver, CO)


    Job Description

    An oil and gas client is looking for a help desk representative to join their team in Denver, CO. You will assist with 10-20 tickets a day ranging from password resets, access, troubleshooting connections, issues with iPads or iPhones out in the field, WebEx and Cisco phones as well as executive deskside support.

     

    We are looking for someone that has a strong technical aptitude working in an array of different environments, comfortable working deskside with internal clients, providing executive support and willingness to learn new technologies as the environment continues to evolve.

    Compensation:

    $65,000 to $75,000 per year annual salary.

     

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role include:

    -PTO (vacation, sick time, holidays and personal time)

     

    -HSA or FSA contribution

     

    -Medical, dental and vision benefits

     

    -Voluntary insurance - life, AD&D, accident, long term care, critical illness, hospital indemnity, pet insurance, legal services

     

    -Employee assistance program

     

    -401k employer matching

     

    -Student loan repayment reimbursement

     

    -Paid parental leave

     

    -Wellness reimbursement

     

    -Subsidized parking and public transportation

     

    -financial well-being program

     

    -professional membership reimbursement

     

    -employee discount programs

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -3-5 years of help desk experience

     

    -Experience with an ITSM tool

     

    -Experience supporting c-level executives -Experience working in the oil and gas field

     

    -Experience troubleshooting iPads and iPhones