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The Customer Service Manager works with staff to execute all customer service-related activities and training. This role provides oversight and leadership with the service personnel to maintain Rush core values, providing the best service to our customers.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Essential Job Functions

+ Responsible for training, mentoring, and coaching new customer support hires and current employees and provides guidance on how to support customers.

+ Manages a team of customer support representatives.

+ Establishes goals and audits to support team functions.

+ Monitors team's performance based on goals set.

+ Enforces and audits procedures to build educational programs and supports workflows.

+ Reports progress on meeting business goals to General Manager.

+ Manages and supports other departments and programs in relations to business including, Applied Epic, Nitro, and DocuSign.

Benefits:

We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally

Basic Requirements:

+ Bachelor's degree and minimum 3 years' experience in insurance, commercial insurance sales or management preferred; or equivalent combination of education and experience preferred.

+ Experience as a Customer Service Manager is required

+ P&C License required or the ability to obtain the license in 90 days.

+ Relevant training and or certificates for knowledge of customer service procedures.

+ Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $80,000.00/Yr.

Maximum Pay Rate

USD $100,000.00/Yr.