"Alerted.org

Customer Service Representative

Poway, California

Onsite

Contract

$25/hr - $25/hr

Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway.

Contract Duration: 3 months **Required Skills & Experience**

+ Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.

+ Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

+ Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.

+ GED or high school diploma

What You Will Be Doing

Daily Responsibilities

+ Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

+ Respond to customer inquiries regarding products, provide quotes and handle order entry.

+ Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met

+ Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

+ Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

+ Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

+ Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Jessica Eisenberg

Specialization:

+ Customer Support / Call Center / Client