• Patient Portal Specialist

    Dayton Children's Hospital (Dayton, OH)


    Facility:Work From Home - OhioDepartment:HIM - OperationsSchedule:Full timeHours:40Job Details:The Patient Portal Specialist is responsible for overseeing portal activities related to patient/proxy application, enrollment, and access. This includes verifying the identity of the patient or proxy applicant, linking them to the correct medical and billing records, and ensuring the accuracy of patient demographics. The role also involves validating consent and guardianship prior to account activation and code generation. In addition, the specialist is required to review all MyChart accounts related to the patient and/or proxy to ensure proper linkage.

    Department Specific Job Details:

    Education

    + High school diploma or GED required

    + Associates degree preferred

    Experience

    + 1-2 years of previous experience in Health Information Management (HIM), Patient Access, or Patient Accounts.

    + Experience using Epic or a similar electronic medical record system.

    Additional experience required:

    + Excellent customer service skills.

    + Strong verbal and written communication skills.

    + Proficient computer and keyboarding skills.

    + Strong problem-solving and analytical thinking abilities.

    + Self-motivated with the ability to work independently and remotely.

    + Adaptable and able to thrive in a changing environment.

    Preferred Experience

    + RHIT Certification

    + Epic MyChart experience

    Education Requirements:

    High School (Required)

    Certification/License Requirements:

    At Dayton Children's, we believe that each moment counts with our patients, families, and with each other.

     

    We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!

    Our values:

    + We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.

    + We serve with compassion - We bring generosity, empathy, and kindness to all interactions.

    + We own every moment - We take pride in everything we do.

    + We’re better together - We collaborate, communicate, and support one another to deliver optimal care.

    + We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.

    + We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

     

    Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.